Server Support

The Ivy Hotel Baltimore
Baltimore, MD
Oct 13, 2021
Oct 15, 2021
Full Time
NO CALLS PLEASE Server Support - MagdalenaDESCRIPTION AND QUALIFICATIONSReporting to the Director of Food & Beverage and Dining Room Manager, the Server Support ensures that service is at all times performed in a professional manner and to the style as specified by heads of the department.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.General: * Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met * Undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role * Responsible for clearing tables and resetting tables properly * Correct handling and covering of food according to hygiene regulations and safety regulations * Assist distribution of food in the dining room ensuring that each guest receives the correct item ordered and to their specific qualifications * Stock work stations and complete all delegated side work * Report for duty punctually and in full uniform according to appearance and grooming standardsOperational Acumen: * Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage and Dining Room Manager * Communicate with other restaurant staff and departments * Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times * Be fully conversant with all hotel products and services * Maintain good communication between kitchen and restaurant and other departments on a daily basis re: specials, shortages and special dietary requirementsSupervision: * Foster an environment where improvements to products, processes and service are welcomed and encouraged * Work to develop team members according to their individual abilities and potential * To assist the Director of Food & Beverage in keeping the morale of the team up through social and educational events * Take responsibility for service in the area of the restaurant under responsibility during shift * Ensure that the restaurant dining areas are maintained to a high standard of cleanlinessCustomer Service: * Establish and maintain good relationships with all guests and handle complaints, requests and enquiries * Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance * Be fully conversant with all Ivy Hotel products and services * Ensure that all guest wishes are met so far as is reasonably possible * Collate information and feedback while attending all staff briefings before each service * Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room ManagerHealth and Safety: * Contribute to the formulation and review of risk assessments for the Bar * Take responsibility for monitoring and reporting any health and safety issues to the appropriate person * Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected * To be fully aware of the hotel's fire and safety procedures and health and safety regulationsStock and Inventory: * Liaise with the other managers to ensure tight stock control and budgeted margins are achieved. PHYSICAL DEMANDS * Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds * May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas * May be exposed to individuals under the influence of alcohol. Work is performed in a restaurant and kitchen environmentBENEFITS * Paid Vacation and Holidays * Medical and Dental Insurance * Short and Long Term Disability Insurance * Basic and Optional Life Insurance * Retirement Savings PlanThe Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws. The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.

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