Remote Ticket and Phone Customer Support
- Employer
- VirtualVocations
- Location
- Washington, DC
- Closing date
- Oct 15, 2021
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- Industry
- Other
- Function
- Help Desk Technician, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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A digital customer engagement services company has an open position for a Remote Ticket and Phone Customer Support. Core Responsibilities of this position include: Providing top tier service to all consumers via calls and tickets Using customer service skills to solve problems and addressing concerns efficiently and empathetically Providing e-commerce and home delivery support for customers Applicants must meet the following qualifications: Highly passionate and enthusiastic about serving customers Resilient towards multiple updates and change management Exceptional verbal and written communication skills Ability to maintain a positive and professional attitude Problem-solving skills and the ability to remain solution oriented Experience with CRM or ticketing systems
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