Food and Drink Enthusiast (Server)

Sage Hospitality Resources, LLP
Rockville, MD
Oct 13, 2021
Oct 15, 2021
Food Service, Server
Full Time
Why us? Sage Hotel Management is currently seeking a Food and Drink Enthusiast (Server) at the Canopy by Hilton Bethesda North, located in Bethesda MD. As a member of our Collaboration, you will have the opportunity for personal growth, to engage in our community, and enjoy the opportunity to enrich lives one experience at a time. At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations. Sage's vision is to be recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today! Job Overview Under general supervision, provides prompt and courteous food service to restaurant customers. Responsibilities * Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. * Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times. * Completes all restocking and cleaning duties by performing opening and closing sidework as instructed. * Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers. * Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements. * Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed. * Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company. * Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility. * Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service. * Presents a clean and professional appearance at all times. * Maintains a friendly, cheerful and courteous demeanor at all times. * Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training High school education or equivalent. Experience Previous experience in similar position of 3 months or longer. Knowledge/Skills * Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. * Must know standard cash-handling procedures. * Must be fluent in oral and written English. * Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. * Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. * Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. * Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. * Continuous standing -during preparation, during service hours or during expediting. * Must have moderate hearing to hear customers, supervisors, and communicate with other staff. * Must have excellent vision to see that product is prepared appropriately. * Must have moderate comprehension and literacy to read use records and all special requests. * Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. * Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. * Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Environment Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment. Benefits $500 HIRING BONUS Medical Dental Vision 401K Paid time off Tuition Reimbursement Hotel Discounts ID: 2021-6687 Position Type: Regular Full-Time Property : Canopy Bethesda Outlet: Hotel Category: Restaurant Operations Address : 940 Rose Ave City : North Bethesda State : Maryland EOE Protected Veterans/Disability

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