Customer Service Representative
Dominos Pizza has been the worlds leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Dominos experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Dominos Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? Thats right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve.At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!$500 SIGN-ON BONUSApply now and ask us for details!$500 Sign-on Bonus is only valid for Team Washington Domino's locations and valid until 12.31.2021Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction. Essential Job Functions: Maintains high standards of customer service during high-volume, fast-paced operations. Communicates clearly and positively with management and team members. Greets customers in person or via phone and takes order professionally and promptly. Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials. Avails chances to up-sell additional products Masters Point of Sale (POS) computer systems for automated order taking. Handles currency and credit transactions quickly and accurately. Follows procedures for safe food preparation, assembly and presentation. Builds loyal customers through friendly interactions and consistent appreciation. Resolves complaints promptly and professionally. Takes initiative to find extra tasks when scheduled duties are complete. Assemble and fold boxes. Affix labels and promotional materials as needed. Prepares a variety of pizzas and other menu items. Measures ingredients required for specific items being prepared. Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously. Cleans, stocks and restocks work stations and display cases.Transfers supplies and tools between storage and work areas. Packs, weighs, and labels products as required. Ensures supervisor is aware of food shortages. Adhere with all quality standards, principles, guidelines and policies Perform other duties as assigned. Company Wide Responsibilities: 1. Promotes company policies and advocates for Team Washington 2. Assures proper attendance and actions 3. Provides and receives positive feedback and/or constructive criticism 4. Maintains good communication with co-workers 5. Serves as a resource for co-workers 6. Cross-trains, learns how role interacts with other departments 7. Works with manager and management to solve problems, providing suggestions as needed 8. Maintains clean and organized work area, taking ownership of surroundings 9. Maintains appropriate confidentiality in information Qualifications: * To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Previous experience with customer service, food sanitation and management preferred. * Skills: * Responsible for money, food, labor and training systems. * Passion for operational excellence * Superb ability to multi-task * Ability to function in a dynamic, fasted paced environment * Ability to adjust to changing priorities * Ability to work independently and as part of a team * Language Ability: * Ability to understand English * Mathematical Ability: * Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change * Reasoning Ability: * Ability to solve practical problems. Ability to follow a variety of instructions furnished in written, oral, diagram and/or schedule form. * Computer Skills: * Ability to enter orders using a computer keyboard or touch screen.