**Overnight** Social Media Customer Relationship Specialist (CRS) - Remote Available

Employer
Conexess Group
Location
Washington, DC
Posted
Oct 13, 2021
Closes
Oct 15, 2021
Ref
141542686
Industry
Other
Hours
Full Time
Social Media Customer Relationship Specialist (CRS)This request is dedicated to OVERNIGHT candidates only.**Looking for 1-2 workers, able to work four (10-hour) shifts. Shift starts at midnight**General Purpose: Responsible for customer assistance and marketing support service to customers on Automotive Forums, Twitter and Facebook pages as well as other social platformsMajor Job Duties And ResponsibilitiesMonitor Social Media platforms including Facebook, Twitter, automotive enthusiast forums as well as others, and identify opportunities to engage with customers and deliver superior customer support and brand engagementManage existing case load, complete follow-up tasks and achieve operational metricsAdhere to standard work processes and contribute to efficiencies and improvements when possibleProactively identify sales leads and educate in-market customers on product functionality and servicesRespond to customer enthusiasm posts in order to increase conversation, page participation and build a closer connection with customersEffectively and accurately document customer interactionProvide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard requiredProvide exceptional service to all internal and external customersAdhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approachUtilize correct tools to efficiently manage concurrent activitiesRequired Skills/Experience1+ years' experience in customer service related profession1 + years' of social platform experienceComputer navigation and typing proficiencyStrong reading comprehension and written communication skillsRequired Education/Training/Certifications/LicensesBachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)