Automotive Parts Advisor

Passport Auto Group
Alexandria, VA
Oct 13, 2021
Oct 15, 2021
Full Time
Automotive parts Advisor The parts counter-person acts as the principal contact between the dealership and technician customers for the sale and delivery of parts and accessories. The primary goals are to provide customer satisfaction and maximize dealership sales of parts and accessories. Passport Auto Group: Family operated for nearly 30 years. Very supportive and engaged senior management team. Excellent training programs for all positions. Areas top compensation packages and benefits. Huge customer base and loyalty. Excellent reputation for customer satisfaction High volume sales and service operations. Growth track potential within our auto group. Treat customers (primarily in house technicians) in accordance with dealership policies. Answer telephone parts inquiries promptly, courteously, and to the best of one's ability. Sell parts and accessories to customers in person, by telephone, and by other methods. Write legible and complete orders by asking basic questions regarding application to identify the correct part numbers (ie, make, model, year, usage VIN color, options, etc.). Interpret and explain the parts warranty and dealership return policy Job Requirements Valid driver's license with good driving history Ability to interact with co-workers and customers in a professional manner Ability to maintain composure under pressure and adapt to change Good computer skills and attention to detail Interest in the automotive and parts industry 3 years knowledge of automotive industry Upbeat personality Written and verbal communication skills Pass a complete drug screen and background check 3 years or equivalent parts counter experience with Reynolds & Reynolds helpful