Customer Care Associate

United Air Temp
Lorton, VA
Oct 13, 2021
Oct 15, 2021
Accountant, IT
Full Time
ABOUT THE ORGANIZATION: United Air Temp has been providing Residential HVAC service in the DC Metropolitan area since 1931. Since our inception, United Air Temp has grown from a small town in Erie, Pennsylvania to a multi-state operation including Virginia, Maryland, North Carolina, Georgia and Florida. United Air Temp has expanded to 28 branches and 3 installation departments. Our mission at United Air Temp is to create an environment where talented people, with like-minded goals can grow and achieve great things. It is our purpose to build a national company that will endure for our customers and associates. We strive to set and achieve higher standards consequently changing the industry to which we belong. United Air Temp is a production-based company with rapid advancement potential. Even during the current economy, our company is still growing. We offer a stable work environment that offers jobs security and many opportunities for careers advancement. Learn how to train, mentor, and develop yourself and others with our in-house training facility. We offer hands on training and on-the-job training that has been approved by the VA Board of Contractors. With great benefits that include; 401K Retirement plan, health care, dental insurance, Federal credit union availability and banking options. CATEGORY: Customer Service Description United Air Temp Residential HVAC Company seeks FT Customer Care/Sales Associates in Lorton Virginia Starting Pay: $15.00-16.00 hr., depending on experience, plus bonus, Comprehensive benefits package, and growth potential Daily Tasks: Outbound dial to contact all hot/warm/cold sales, repair and maintenance leads received Book/schedule appointments for our in-field sales, maintenance, and repair HVAC professionals Contact customers prior to all in-home appointments to ensure customers are home prior to arrival time. Communicate continually throughout the day with our in-field professionals to support their success Follow up with customers about any needs they may have. Process part orders generated through field personnel. This position will consist of heavy phone volume. Meet and exceed expected metrics (Bonus structure based on metrics) Other duties as assigned Minimum Requirements: Minimum two years of exceptional customer service experience (references required) Prior inside Sales experience, preference is given to those with experience booking sales calls and generating sales leads. Ability to work with minimal supervision Ability to demonstrate organizational and follow-up skills Microsoft Office skills Must have availability to work overtime, weekends, and rotating, week-long on-call schedule. GED or High School Diploma Must be able to successfully complete background check to company satisfaction LOCATION: VA, Lorton FULL-TIME/PART-TIME: Full-Time SHIFT: -not applicable- PI147194227

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