Electro-Mechanical Field Service Technician

Santinelli International
Baltimore, MD
Oct 13, 2021
Oct 15, 2021
Full Time
Electro-Mechanical Field Service TechnicianBaltimore, MarylandTerritory (but not limited to): Maryland, Virginia, North Carolina and surrounding statesSantinelli International is the leading distributor of high-quality lens finishing equipment and supplies and a recognized innovator in the optical industry located in Hauppauge. For almost 50 years, we have been dedicated to helping retail optical stores, and labs, produce the finest quality eyewear using our state-of-the-art equipment. Ranked #1 in customer service, we also take pride in providing our clients with spare parts, tools, and optical supplies.The core responsibilities of this position are to be technically minded, customer focused, dependable and have great communication skills. The ideal electro-mechanical technician candidate must set achievable expectations for Santinelli's customers and themselves, while being responsible in ensuring these expectations are met. Field Service Technicians must be able to understand and follow both verbal and written directions (after training is complete) and will be asked to provide input and suggestions in departmental meetings. Candidates with optical or medical device experience are strongly encouraged to apply! Essential Duties & Responsibilities:Provide exceptional service to our clients. Prepare daily and weekly Service Order Reports on all work performed.Repair, install, and perform preventive maintenance and training on all certified products for retail, laboratory, and internal associates.Provide technical support through various forms of communication such as Help Desk phone support and e-mail.Sales opportunities when speaking and visiting customers are encouraged for additional compensation! Qualifications Required:College Degree or technical school OR two years related experience Optical or medical device experience, preferred.Ability to travel extensively via air and automobile throughout the United States, required. Daily local travel Monday through Friday, within respective region.2 - 3 overnights of travel, on average per weekValid driver's license and personal automobile required. Strong knowledge of Microsoft Office Suite (Microsoft Word, Excel, PowerPoint, Outlook), required.Ability to lift and carry material up to 100 pounds. Ability to stand, bend, lift and/or reach for extended periods of time, required.Ability to use tools related to the electrical and mechanical trades, required. Travel: Daily local travel Monday through Friday, throughout the territory consisting of Maryland, Virginia, North Carolina and surrounding states 2 - 3 overnights of travel, on average, per week Remote Office Requirement: Must maintain workspace in alignment with remote work standards (ie, technical, security, physical, noise levels, clean desk space, etc. Field Service Technicians must have: (1) A personal credit card. All expenses are reimbursed on a bi-weekly basis. (2) A basic toolset. Santinelli International will supply specialty tools upon hire. Compensation:Base Salary: Commensurate with experienceCar Allowance: $600 per month (provided for wear and tear on personal vehicle, car washes, oil changes, etc.)Company provided cell phoneSantinelli International reimburses for work-related daily travel expenses including gas, tolls, and parking. Overnight travel expense reimbursement provided for hotels and meals. Air travel paid for by the company. Additional Compensation: Compensable travel time may apply based on scheduleOvertime (OT) available when necessaryIncentive program for potential commission Additional Training and Development: After successful completion of 18-24 months of training, the Electro-Mechanical Field Service Technician will be trained to support the Help Desk and would flex into the remote Help Desk role approximately 5-10% of the time. Benefits:. Medical, Dental, Vision, 401(k) and Employee Assistance Program (EAP). 401K. Flexible Spending Account (FSA) - Healthcare FSA & Dependent Care FSA. Health Savings Account (HSA) . Company-paid Life Insurance. Company-paid Long-Term Disability. Voluntary Short-Term Disability. Voluntary Supplemental Life Insurance (Self, Child, Spouse). Paid Time Off . Paid Holidays Santinelli International is an Equal Opportunity Employer

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