Infrastructure Engineer- 100% Remote

ERP Suites
Washington, DC
Oct 13, 2021
Oct 15, 2021
Engineer, IT, QA Engineer
Full Time
Infrastructure EngineerAt ERP Suites, our focus is helping our customers realize IT's potential. Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes. And this leads directly to improved efficiency and increased margins. We are a proud Oracle Gold Partner and champion of proactive JD Edwards management and custom product enhancements.ERP Suites provides technical consulting, cloud services, managed services and digital transformation solutions for some of America's top companies. We build secure connections, improve performance, automate workloads and give them mobility. In other words, we help them stay on top.We deliver multi-functional value through cloud services, digital transformation, ERP consulting services, ERP managed services and software development.Individuals within the Infrastructure Engineer role are responsible for the operations of secure and highly available computing platforms, servers, and networks. They, install, maintain, upgrade, and continuously improve the Institute's operating environment. They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems and planning for growth. Individuals in this job family are also responsible for the overall operation and maintenance of the data center.Infrastructure Engineers deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment. They also provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.Infrastructure Engineer need good communication skills and must be able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas of the Institute and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner. They share their expertise and provide individual training and support. Infrastructure Engineers work with other technical staff and vendors to provide IT services to all customers and IS&T teams. Check out our website atLocationOur home office is based in Cincinnati, OH. However, we are open to hiring someone who is fully remote regardless of location. ResponsibilitiesMaintains, monitors, and supports the infrastructure environment and/or facilitiesDevelops enhanced production monitoring and additional capabilityDefines improvements increased system reliability and performanceSupports multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibilityActs as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportabilityParticipates in short- and long-term planning efforts with stakeholders and IT groupsWorks with project managers to coordinate and plan project tasks and resourcesIntegrates solutions with other applications and platforms based on engineering requirementsDevelops new alerts and monitoring techniques based on engineering requirementsDevelops scripted solutions and automationPerforms routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixesPerforms capacity workload modeling and availability analysis for a variety of platforms and environmentsRecommends changes/enhancements for improved systems availability, reliability, and performanceDetermines the required course of action to improve performance and escalates when appropriateDevelops, maintains, recommends, documents, and supports tools and back-end utilities to provide capacity planning managementLeads or provides technical direction for the planning, designing, and execution of testing effortsParticipates in the creation and maintenance of metrics around the systemDefines and ensures continuous monitoring procedures are set according to the standard procedures and requirementsIdentifies ways tasks can be automatedCoordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problemsRecommends and may implement software or hardware changes to rectify problems or address improvement opportunitiesReports security issues when appropriate and gathers required informationMakes recommendations to improve security and participates in investigations as neededParticipates in the design, implementation, and execution of backup and disaster recovery plan for infrastructure solutionsEnsures documentation is developed and maintainedAssists in developing documentation for new infrastructure solutionsSupports and participates in the formal reporting of project statusMay communicate, consult and coordinate across multiple groupsEvaluates future technologies and makes recommendations for software and hardware upgradesEnsures IT system security baselines are met and security improvements are implemented across the server environmentsAnalyzes data from monitoring activities and define comprehensive, system wide improvementsMonitors performance and proactively identifies uptime issues, making recommendations for eliminating those issuesWorks with vendors and architects to understand their technology roadmapsGenerates and validates network/telecom system baselines, including validation of documentationEnsures network/telecom system security baselines are met and security improvements are implemented across the LAN/WAN environmentsGenerates processes to ensure appropriate WAN, LAN, device privileges and access are granted, ensuring data integrity and security is metWorks across teams to ensure network/telecom system upgrades and service pack deployments are implemented with minimal impact to production operationAnalyzes data from monitoring activities and defines comprehensive, system wide improvementsMonitors Technology Component Performance or LAN, WAN, Wireless,DAS/telecom systemProvides installation needs assessment, design, estimating, space negotiations, project management and oversight of contractors and vendors for large-scale structured cabling systems including wired and wireless networks, cellular and DASLeads the administration and maintenance of firewallsEnsures all necessary network security updates, patches, and preventive measures are in placeWorks with Information Security, where needed, in investigations and/or audits/assessments of systemsDefines and ensures implementation of data replication and business continuity processesAnalyzes storage system behavior and baselines to resolve complex IO problemsValidates and executes disk space provisioning processOversees all aspects of the data center's critical physical infrastructureRoutinely operate as the afterhours on-call Data Center Facility Manager for the data center which includes responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)RequirementsBachelor's degree or technical institute degree/certificate or equivalent work experienceTypically requires 5 or more years of relevant experience deploying and/or administrating infrastructure solutionsRelevant certification is preferredRequires strong knowledge and experience with multiple infrastructure solutionsTypically requires 5 or more years of experience in facilities, space planning, and/or lease agreementsKnowledge of the principles of risk managementRequires 2 or more years of demonstrated leadership experienceDemonstrated knowledge of building/facility management, equipment/furniture systems, facility planning, and space managementCore ValuesMake Customers SuccessfulBe An AdvisorLead With Trust and IntegrityHave FunDo the Right Things for the ERP Suites FamilyAdapt Quickly to Chaining Roles and EnvironmentsThis is Where IT Change Starts.With questions. With problems that need to be solved. With business needs, both immediate and long term.Because technology and its impact on business isn't getting any simpler.That's why we exist. To answer the tough questions. To find a solution to every problem-no matter the size or scope. And to help companies not just identify IT's potential, but realize IT.erp suites. realize IT. Powered by JazzHRwNVAW88dAb