Performance Analyst

Washington D.C
Oct 13, 2021
Oct 17, 2021
Full Time
Department Marketing Statement: Performance Analyst:

The Office of Transit Performance Management works collaboratively across Metro, leveraging data and best business practices to inform progress against our strategic goals, drive operational decisions, and improve transparency to the region. Our work aims to contribute to Metro's mission of making our transit services safer, more reliable, and more equitable across our diverse community.

We're looking for a Performance Analyst to help Metrorail achieve its priorities by working closely with Metrorail leaders and frontline employees to understand and address their needs through data analysis and reporting. The analyst will build data dashboards, conduct insightful analyses, and develop new customer- and equity-focused performance metrics. They will also streamline and automate data collection efforts to improve reporting efficiency.

Our ideal candidate loves working with both people and data and likes to analyze and understand root causes of larger challenges. They are interested in learning new skills to become an adept coder, dashboard creator, and data visualizer. They are also meticulous and organized in their work. Finally, they are passionate about using data and performance measures to drive progress on achieving priorities.

Minimum Qualifications:

  • Bachelor's degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.

  • A minimum of four (4) years of experience involving quantitative analysis, analytical problem solving, metric development, data modeling, data visualization and/or business strategy implementation.

  • N/A

  • Master's degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation
  • In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

Job Summary:

The Performance Analyst collects, analyzes, documents and communicates performance measure results internally. Working on behalf of client offices, the Performance Analyst conducts root-cause analysis, drafts recommendations for managers and prepares visualizations that clarify results. The Performance Analyst facilitates business plan development at the department and office level and interacts regularly with managers to inform internal performance measurement reporting.

Essential Functions:
  • Collects, analyzes, documents and prepares internal reports on performance measures to evaluate how effectively Metro is meeting strategic goals, business plan objectives and/or mitigating risks.
  • Analyzes measures not performing at target to discover and document root-cause and applicable business processes impacted.
  • Prepares and communicates performance analysis results and recommendations to his/her supervisor and client offices within the Washington Metropolitan Area Transit Authority (WMATA), utilizing tables, graphs, PowerPoint presentations, and narratives.
  • Gathers feedback from managers on performance reporting needs and summarizes in narrative format.
  • Gathers data and compiles presentations for front-line employees on performance results.
  • Facilitates department and office business plan development by interviewing managers and documenting core services, key accomplishments, priorities, actions, performance measures and risks to achieving strategic goals.
  • Compiles and displays peer transit authority data for client offices to compare performance in accordance with confidentiality requirements.
  • Serves as internal consultant to client offices, assisting departments/offices to monitor results, clarify challenges and bring insights to facilitate process improvement.
  • Conducts data quality checks to retain Metro's credibility and enable management to have accurate data to resolve service problems, maximize service reliability, and minimize cost.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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