Duties

Summary

This position is located in the Bureau of Consular Affairs, Passport Services, Office of Program Management and Operational Support,Community Relations Division (CA/PPT/S/PMO/CR).

Provides direct support to all passport agencies/center staffs, headquarters management, Office of Policy Coordination and Public Affairs (CA/P), Visa Services (CA/VO), Overseas Citizens Services (CA/OCS), Bureau of Legislative Affairs, Congress, and other government agencies on Passport Services outreach efforts

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Responsibilities

• Researches, analyzes, develops, and coordinates the implementation of the most effective strategies for communicating key PPTmessages to target audiences within the American public.
• Formulates implementation plans, develops policies and procedures for the use of various communications and outreach platforms, anddevelops criteria for measuring PPT's success in reaching target audiences.
• Provides expert advice and guidance to PPT management including Regional Directors and HQ management officials, on message development.
• Leads, plans, and coordinates logistics for national and regional outreach events, e.g., ribbon cutting ceremonies.
• Provides guidance in preparing materials (e.g., agendas, briefing checklists, appointment requests, and brochures) for events and ceremonies.

Travel Required

25% or less - Up to 25% travel

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.
• U.S. Citizenship is required.
• One year probationary period, unless excepted by regulation.

Qualifications

Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

For the GS-12: Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience interpreting or analyzing highly complex information to discern patterns, trends, and relationships; and
• Experience clearly and accurately communicating technical information to various types of audiences.

There is no substitute of education for specialized experience for the GS-12 position.

For the GS-13: Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience interpreting and applying knowledge of policy, legislation, and practices to assess overall effectiveness in programs;
• Experience performing management and program analyses to identify problems and craft solutions; and
• Experience liaising and coordinating with other offices and Bureaus to develop and determine appropriate promotional and informational materials.

There is no substitute of education for specialized experience for the GS-13 position.

Education

See the qualifications section of this vacancy announcement for education requirements, if applicable.

Additional information

For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov .

If eligible, telework and remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:

• Skill in interpreting or analyzing highly complex information to discern patterns, trends, and relationships;
• Knowledge of general principles of program management and administration, systems analysis and design, and management information;
• Ability to interpret and apply knowledge of policy, legislation, and practices to assess overall effectiveness in programs;
• Ability to clearly and accurately communicate technical information to all audiences;
• Ability to identify problems and develop solutions; and
• Ability to perform management and program analyses.

Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here .

Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority. If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.

Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

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Background checks and security clearance

Security clearance
Top Secret

Drug test required
Yes

Position sensitivity and risk
Critical-Sensitive (CS)/High Risk

Trust determination process
National security

Required Documents

All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating.

2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".

3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application by the closing date.

5. Current eligible DOS employees (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority, must submit a SF-50 (Notification of Personnel Action) that shows: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Examples include promotion, within-grade increase, and separation SF-50s. Award SF-50s often do not show the required information. Multiple SF-50s may be needed to show all required information.

6. Current eligible DOS employees are strongly encouraged to submit a copy of their most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager's consideration. If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).

Note 1: You may be requested to provide an appraisal to the hiring official if one was not provided with your application.

Note 2: To receive a promotion, the employee's most recent performance rating must be "fully successful" or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.

7. If you are a current eligible DOS employee applying under a non-competitive hiring authority, you MUST submit proof of non-competitive eligibility with your application. For information related to special hiring authorities for severely disabled persons visit: http://www.opm.gov/disability/PeopleWithDisabilities.asp

8. CTAP eligibles must submit a copy of the appropriate documentation with their application. See link below:

CTAP Considerations