Manager Professional Collections

Location
Silver Spring, Maryland-Silver Spring
Posted
Oct 13, 2021
Closes
Nov 17, 2021
Ref
2100032T
Industry
Healthcare
Hours
Full Time
Responsible for all aspects of account receivable functions and collection efforts for Children's National Medical Associates and participate in planning, implementation, management and evaluation of service/department activities for Children's National Health System in accordance with accepted national standards and administrative policies.

Qualifications

Minimum Education
Bachelor's Degree - Associate's Degree plus equivalent experience in related field may be considered in lieu of a Bachelor's Degree (Required)

Minimum Work Experience
5 years Progressive related experience (Required)

Required Licenses and Certifications
Licensure/certification in specialty required as applicable (Required)

Functional Accountabilities
Grow

  • Encourage and share new ways of making the right work easier to do


  • Recognize and share incremental improvements in operations
  • Promote the success of organizational and department initiatives by clearly aligning programs to the mission

Staff Supervision

  • Manage human resource activities of assigned team members, including selection and termination, training and development, evaluation and scheduling.


  • Develop staff qualifications and performance criteria. Update Director on staff performance and progress toward criteria. Participate in employee development criteria and selection.
  • Update staff with relevant information from Hospital and CNMA via written communication or staff meetings.
  • Represent staff interests in committees.
  • Coordinate work flow of staff, considering work load, priorities and available resources.
  • Promote an environment that supports and recognizes team and individual contributions.
  • Support decision making process with operational data and information.
  • Implement strategic plan through management of day to day operations of department/service area; troubleshoot operational issues/barriers. Collaborate with Director on significant operational issues/barriers.

Account Receivable Management

  • Monitor accounts daily to maximize reimbursement opportunities; support staff efforts in account development.


  • Monitor patient information data entry for quality assurance; follow up on available related performance issues with management, training staff and individual employees.
  • Provide documentation, reports and other communication regarding individual accounts.
  • Develop communication network with third party payors; keep abreast of managed care contractual requirements, Develop tools to assist staff in verifying insurance.

Other Activities

  • Support team and patient care activities in accordance with Children's Hospital Standards of Excellence.


  • Coordinate activities with other internal and external departments (e.g. Billing, Cash Posting, UM, Medical Records, Clinical Departments etc.)


Organizational Accountabilities
Organizational Accountabilities (Leader)
Deliver
  • Set and clearly communicate team goals and priorities in alignment with departmental goals and budgets
  • Develop the budget and assign resources to meet the team goals
  • Provide the resources and guidance required for employees to perform effectively
  • Develop procedures to ensure high safety and quality, and course-correct as needed
  • Identify customers' needs and ensure service excellence in meeting those needs


Engage
  • Be the link between the department and the team in defining the strategies to meet team goals
  • Provide prompt and clear feedback to staff and support their performance
  • Ensure team adherence to organizational regulations
  • Manage the working environment to promote productivity and motivation
  • Represent the team in clearing obstacles to high performance
  • Hire staff and develop their capabilities
  • Monitor and promote strong employee engagement


Grow

  • Encourage and share new ways of making the right work easier to do
  • Recognize and share incremental improvements in operations
  • Promote the success of organizational and department initiatives by clearly aligning programs to the mission


Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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