Technical Support Help Desk - Experienced

Rollout Systems, LLC
Patuxent River, MD
Oct 12, 2021
Oct 14, 2021
Full Time
Technical Help Desk SpecialistImmediate OpeningExperienced with IAT Level II CertificationLocation: NAS Patuxent River, MDClearance: Minimum Active Secret Rollout Systems is currently hiring a Technical Help Desk Specialist for the F-35 JSF IT contract which currently has several years left on the contract. We are providing knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO). This position is located at Naval Air Station, Patuxent River, MD in Southern Maryland.Are you interested in working for a smaller company as part of a team where everyone knows your name, works with you to develop and track your career by providing you the opportunity to further your education, pursue cutting edge industry certifications, and use your skills and experience on the job to solve complex problems?Would you like to join a team that is mission driven and makes a difference for our Warfighter and our citizens? A company that:Encourages and rewards referralsEncourages ingenuityBrings the entire company together quarterly for all-hands meetings to talk about our successes, what the company is doing and where we're going.Has an HR and Benefits Manager that answers calls and responds to emails same day.If you've answered yes to any of the foregoing questions, and have the qualifications for our position, we'd like to speak to you as soon as possible!The process starts today with you submitting your resume and answering a few questions. We encourage you to add a cover letter letting us know why you are the best person for this job.As a Technical Help Desk Specialist, you will:Provide technical assistance to computer users.Answer questions or resolve computer problems for clients in person, or via telephone or electronically.May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems to other individuals on the Joint Strike Fighter program.Respond to and diagnoses problems through discussion with contract users.Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.Supervise operation of help desk and serves as focal point for customer concerns.Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.Respond to telephone calls, email and personnel requests for technical support.Document, track, and monitor the problem to ensure a timely resolution.Provide second-tier support to end users for either PC, server, or mainframe applications or hardware.Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Simulate or recreates user problems to resolve operating difficulties.Recommend systems modifications to reduce user problems.Minimum Education Required:AS/AA degree in Computer Science, Information Sciences, or related IT discipline.ALLOWABLE SUBSTITUTION: Six (6) years of related experience for AS/AA degree in addition to minimum experience required (below). Minimum Experience Required:Five (5) years of directly related experience supporting help desk Tier 1 operations, preferably supporting a large-scale government customer.One (1) year of IT Problem Solving/Troubleshooting experience.One (1) year of experience with remote management tools.IAT Level II baseline certification (CompTIA Security+) in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement ProgramMore about Rollout Systems and what we have to offer you:Rollout Systems, founded in 2001, is celebrating TWENTY wonderfully successful years in business this year!We are an agile government technical services provider delivering cost effective solutions in our rapidly changing technology and warfare landscapes. We are a highly regarded nationwide information technology and training solutions provider specializing in:Cyber SecurityApplication DevelopmentNetwork OperationsSystems AdministrationCloud ServicesTechnical SupportProgram SupportMission-Focused Training and more!We specialize in enhanced organizational performance and focus on success for both our employees and our customers. Our partnerships and reputation are the key to our success. Our workforce consists of fully qualified, industry certified and active DOD cleared professionals.Our team members reap the benefits of not one, but two company sponsored education programs available from day one. Building your credentials and providing experience for growth are a part of our leadership mantra!We provide innovations through our in-depth experience in global and complex enterprise environments and our mission-critical technical capabilities.Rollout Systems has operating offices nationwide (Northern VA, San Diego, and NAS Patuxent River, MD) with 65+ employees throughout the United States. We have a robust business development group that is always bringing in new work across our government "vehicles". New contracts equal new opportunities for growth!Rollout Systems is a customer focused and results-oriented company and brings together the right combination of talent, creativity, and drive to assist our customers in meeting their goals. We provide personal attention rarely found today, enabling a one-of-a-kind customer/contractor experience.Our corporate culture is built upon the principles of open communications and teamwork that keeps a talented, tenured workforce in place to provide consistent quality services, proactive and out-of-the-box thinking and the highest ethical values.We provide our employees:Benefits, including, but not limited to a generous paid time off plan and an attractive medical, dental, and vision program that provides deductible assistance, free disability and free life insuranceFree education subscription through UdemyCorporate education reimbursement programMatching 401k plan administered through Fidelity - employees can participate on day one with no waiting period!Immediate access to your program managers, any time!We believe in empowerment for success and provide the tools needed to do the best job possible for our customers. Our corporate values are transparent - we are open and honest.Our customers look to our experts for strategic IT guidance, management, and support that allows them to focus on technology and concentrate on core areas of business. Rollout Systems provides cost-efficient solutions that simply make good sense.Nationwide, Rollout Systems supports the communities that support our customers. In every way, every day, at work or at play, we support the Warfighter that keeps America the "Land of the Free".Rollout Systems is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Protected Veteran status, and sexual orientation/gender identity. We abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a) which prohibits discrimination against qualified individuals on the basis of protected veterans and individuals with disabilities.Visit our website at For any questions, please contact our corporate Talent Acquisition Director at 301-862-1114 x4001, or email No agencies please.