Customer Support Supervisor

Location
McLean, VA
Posted
Oct 11, 2021
Closes
Oct 15, 2021
Ref
228131202110
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company: Sparks Group has partnered with a tech company that is looking for energetic Team Leads to provide supervisory support to their customer support representatives. These Leads will be responsible for providing coaching, counseling and performance management over a group of 10-15 representatives. Ideal candidates will bring previous management experience with them as well as a passion for delivering unparalleled customer service. This is a Direct Hire opportunity with a company that is rapidly expanding and offers opportunities for upward mobility and professional growth. If you are looking to expand your management experience and love the thrill of a start up environment, then this could be the job for you! Apply NOW! *Must work onsite

Responsibilities:
  • Manage the daily activities of a team of 10-15 customer support representatives
  • Ensure coverage, take on escalations and act as a subject matter expert with any critical support needs
  • Deliver feedback and mentor customer support representatives
  • Assist in the development of top performers as well as managing expectations for underperformers

Qualifications/Background Profile:
  • At least 1 year experience in people management
  • Prior experience in a customer support related role and demonstrated ability to handle complex customer issues (call center, hospitality, retail, food & beverage)
  • Ability to evaluate performance and provide direction when needed
  • Must be capable of working in a fast-paced environment and shift priorities as necessary
  • Must be willing to work out of the office on a regular basis

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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