ServiceNow IT Engineer

College Park, Maryland
Oct 12, 2021
Nov 16, 2021
Full Time

ServiceNow IT Engineer
Position #: 126740

The ServiceNow Engineer serves as a technical resource in the configuration, development, support, and maintenance of the ServiceNow implementation.  The position supports all implemented modules including Incident Management, Problem Management, Change Management, Service Catalog, Customer Portals, Knowledge Management, CMDB, Asset Management, and Appointments.

Primary responsibilities for this position:

  • Ensure overall ServiceNow availability via good design/best practices, thorough testing, and responsiveness in root cause analysis.
  • Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions.
  • Implementation of forms, workflows, integrations, configuration, customization, orchestration, access controls, etc.
  • Reliably estimate work effort for self/team to enable prioritization.

Minimum qualifications


  • Bachelor’s Degree, preferably in computer science or related field required.


  • A minimum of 3 years of experience with ServiceNow
  • ServiceNow platform experience including: ITSM, Asset Management, Change Management, scripting (client/server), data model/tables, forms, record-producers, security/access (Glide), workflows, events, email, reports, Portals, mobile
  • Excellent written and verbal communication skills, paired with ability to express complex technical concepts effectively.


  • ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CIS) or ServiceNow Certified Application Specialist (CAS)
  • ITIL Foundations Certification (v4 or higher)
  • Experience with Java

Additional information: this position does not provide sponsorship for Visas.

Physical demands: sedentary work. Employee will need to be able to sit for long periods of time to work on a computer, as well as travel occasionally to meet with clients and customers on and off campus.

Best consideration date: 11/01/2021 or open until filled

Please apply at: []

Vaccine protocol: the University of Maryland has made the safety of our students, faculty and staff, and our surrounding communities a top priority. As part of that commitment, the University System of Maryland (USM) recently announced that students, faculty, and staff on USM campuses this fall, including UMD, are required to be vaccinated against COVID. As a prospective and/or a new employee at UMD, you will be required to comply with the University’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any University of Maryland location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement at [] and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for a medical or religious exemption will result in the offer of employment being rescinded.


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