Information Technology Specialist (Network Services)

Washington, D.C
Oct 12, 2021
Oct 15, 2021
Full Time


The position is located in the Office of Information Technology (OIT), Court Services, and Offender Supervision Agency (CSOSA) for the District of Columbia. OIT is responsible for providing information technology services to support the mission requirements of CSOSA. Organizational functions of OIT include the development, delivery, and management of a wide range of information products and services, including applications, networking, and telecommunications technologies.

Learn more about this agency


The incumbent is the Information Technology Infrastructure Project Manager (Network Services) and leads, monitors, and controls assigned Court Services and Offender Supervision Agency's Information Technology technical infrastructure projects, including local and wide area networks, Information Technology server equipment, database administration, and support, and voice and data communication services.

Performs work involved with acquiring, evaluating, supporting, and implementing wide-area network (WAN) systems and applications. Provides technical expertise needed to implement WANs, including the design, documentation, debugging, and maintenance of the WAN. Works in accordance with agency Office of Information Resources Management (OIRM) regulations, policies, and directives.

Manages Windows Server systems, Active Directory systems, Windows 2008 and 2012 servers, windows Group Policies, and Azure and Office365 systems. Develops and manages Windows Server system to analyze, design, develop, customize, and implement a wide range of complex hardware and software to support large-scale LAN/WAN systems, Including protocols. Manages Server hardware (i.e., HP, Dell).

Manages special projects that significantly impact the delivery of customer support services, such as infrastructure or workforce relocation. Leads quick-response teams in responding to customer service problems resulting from catastrophic events, such as virus infections or power outages.

Consults with other experts in other specialty areas to develop integrated action plans. Issues technical bulletins to inform customers of problems and to instruct them in taking necessary actions. Develops and updates customer policies and procedures to ensure appropriate responses to future incidents of a similar nature. Exercises considerable judgment in planning and coordinating efforts with interagency infrastructure protection groups to ensure an integrated response to problems of a potentially more extensive nature.

Ensures the rigorous application of information security/information assurance policies, principles, and practices in delivering systems administration services for a major segment of an agency, such as a region or multi-state area. Resolves hardware/software interface and interoperability problems.
Manages the engineering, design, acquisition, implementation, and operation of the major telecommunications services supporting an agency.

Manages, develops, and implements Tipping Point I.D.S. systems and Blue Coat Coaching systems. Plans, develops and manages Juniper Netscreen Firewall systems with substantive national telecommunications systems and/or programs.

As a technical specialist, plans and coordinates the installation, configuration, maintenance, and upgrade of enterprise software and related enterprise-level changes to an I.T. infrastructure to support critical business functions of an agency. Plans and manages enterprise architectural improvement initiatives.

Leads the planning, design, and implementation of an agency-wide enterprise architecture that integrates multiple areas, such as business, application, information, and technology architectures. Leads elements of enterprise architecture projects and studies, such as managing program activities and developing solutions to meet regulatory requirements. Defines the study scope and objectives within the architectural framework and provides key integration support for the multi-faceted system components involved.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a U.S. Citizen or National
  • Males born after 12-31-59 must be registered for Selective Service, if applicable
  • Background security investigation, drug test, and favorable adjudication
  • May be required to successfully complete a one year probationary period (unless already completed).
  • Time-in-grade requirements must be met within 30 calendar day of the closing date of this announcement
  • CSOSA uses E-Verify, if you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
  • Bargaining Unit Status: Eligible
  • All Federal employees are required to have Federal salary payments directly deposited into a financial institution of their choosing.
  • Relocation expenses are not authorized.
  • The position is Mission Essential. Mission Essential employees must report for, or remain at, work in emergencies; dismissal or closure announcements do not apply to them unless their supervisor instructs otherwise.


Basic Requirement: Applicants must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs.
Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience.
Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.


One year of specialized experience equivalent to the GS-13 grade level in the Federal service demonstrates your ability to manage, develop, and implement Tipping Point I.D.S. systems and Blue Coat Coaching systems, and manage Juniper Netscreen Firewall systems with substantive national telecommunications systems and programs.

Experience must be IT-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.


Education is not substitutable for specialized experience at this grade level.

Additional information

Reasonable Accommodation Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here :

Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and meet the mid-level (scoring between 85 and 89) on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.

Career Transition Assistance Plan (CTAP)- The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and meet the mid-level (scoring between 85 and 89) on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application.

This vacancy announcement may be used to fill future vacancies for identical positions within the next year.

Only experience and education obtained by the closing date of this announcement will be considered.

You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.

CSOSA is an Equal Opportunity Employer.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Accountability
  • Attention to Detail
  • Customer Service
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Oral Communication
  • Problem Solving
  • Self-Management
  • Stress Tolerance
  • Teamwork

To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
High Risk (HR)

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

You must submit a complete Application Package which includes:
-Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).To apply for this position,
- Your résumé showing work schedule, hours worked per week, dates of employment and duties performed.
- Other supporting documents:
- Cover Letter, optional
- College transcript(s), if qualifying based on education
- Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
- DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities. .
- Noncompetitive appointment authority documentation, if applicable
- Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)

If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.

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