Supervisory Information Technology Specialist

Employer
USAJobs
Location
Washington, D.C
Posted
Oct 12, 2021
Closes
Oct 16, 2021
Function
Administrative
Hours
Full Time
Duties

Summary

This position is located in the Architect of the Capitol (AOC), Office of the Chief Administrative Officer, Information Technology Division (ITD), Customer Engagement Branch (CEB). CEB also provides customer service and technical assistance to the AOC user community through the ITD Help Desk and is responsible for the management of all AOC information technology (IT) assets.

Learn more about this agency

Responsibilities

Serves as Chief of the Customer Engagement Branch and is responsible for managing end-user support to the AOC. As such, activities include the evaluation of new technologies, establishing standards, procedures and service-level agreements and providing a range of technical support services including requirements analysis, acquisition, installation, customer service and training.

The CEB Chief maintains the ITD Help Desk and customer focus initiatives, while providing direction in all end-user technology issues in support of information operations. Participates in the formulation and implementation of ITD's short and long-range goals.

Performs administrative and technical supervisory functions for subordinates. Assigns duties and evaluates performance. Manages the organizational unit's budget and workload. Develops performance requirements for subordinates and ensures a mutual understanding of the performance standards. Resolves complaints and grievances.

Provides leadership to ensure support for equal employment opportunity (EEO) goals and requirements. Practices non-discriminatory and non-retaliatory employment actions and prevents unlawful discrimination or harassment based on race, color, religion, sex, national origin, sexual orientation, genetic information, gender identity, age or disability. Provides for employee skills enrichment through job related coaching, mentoring and training. The incumbent will foster a culture of learning, sharing, cooperation and teamwork that improves efficiency and effectiveness throughout the organization.

Excellent interpersonal skills are necessary to interact with AOC staff, senior staff, officials from other agencies and the general public. Demonstrates skill in developing and delivering oral and written presentations as well as making recommendations on management issues in concise and convincing language.

Serves as the technical expert responsible for tracking budget expenses, Project Management, Problem Solving, end-user support, desktop and mobile device management, software management, telecommunications, user experience, Help Desk management, and People Management.

Advises the Office of the Chief Information Officer about the costs, efficiencies and desirability of revising or adopting new approaches and standards for new technologies. Conducts studies and evaluations of information technology, including desktop hardware and software concerning the capacity and performance against known and forecasted demand and the efficiency and effectiveness of the technology. Implements these technologies to support the development of AOC information systems.

Travel Required

Occasional travel - This position may require limited travel.

Supervisory status
Yes

Promotion Potential
14

Requirements

Conditions of Employment



You must be a U.S. Citizen.

Your resume and question responses must demonstrate the job-related competencies.

You must meet the definition of specialized experience.

You must be able to pass a drug test and background check.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards

Specialized experience is experience that has equipped the applicant with the required competencies to successfully perform the duties of the position that is typically in or related to the position to be filled. To be creditable, candidates must have at least 52 weeks of specialized experience equivalent to the GS-13 grade level in the Federal service OR equivalent level in the private sector, military or other.

Examples of specialized experience include the following: 1. As such, activities include the evaluation of new technologies, establishing standards, procedures and service-level agreements and providing a range of technical support services including requirements analysis, acquisition, installation, customer service and training. 2. Maintaining the ITD Help Desk and customer focus initiatives, while providing direction in all end-user technology issues in support of information operations. 3. Performing administrative and technical supervisory functions for subordinates.

In addition to meeting the specialized experience stated above, applicants must have IT-related experience demonstrating each of the four competencies listed below:
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


  • Education

    This job does not have an education qualification requirement.

    Additional information

    Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit OPM vet guide

    If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.

    DRUG TESTING : The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.

    BACKGROUND CHECK: The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.

    e-VERIFY: The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm

    The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.

    This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.

    Moving expenses are not authorized.

    Relocation expenses are not authorized.

    PROBATIONARY PERIOD: A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.

    This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.

    All application materials become the property of the Architect of the Capitol.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.

    Your resume will be evaluated based on evidence of your ability to demonstrate the competencies for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following competencies:

    1:Information Systems and Network Security- Monitor and enforce applicable baselines on various information systems such as servers, firewalls, routers, desktop PCs, laptops, tablets, and smartphones.

    2: Network Management- Identify and analyze vulnerabilities, and recommend countermeasures for the identified vulnerabilities.

    3: Project Management- Assist in the development and continued maintenance of applicable IT Security related documentation such as Standard Operating Procedures and Operations Manuals.

    Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education, and/or experience is cause for not hiring you or disqualification for further consideration.

    Please note that a complete application is required for consideration. (Please review the "Required Documents" section of this job announcement to see what must be included in a complete application).

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required
    Yes

    Required Documents

    The Architect of the Capitol's job application process is designed to ensure that we only ask you for the information that is absolutely needed to evaluate your qualifications and eligibility for the position.

    To apply for this position, you only need to submit online the following: a) your resume and 2) answer the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant supplemental information. No additional documentation or attachment is required at the time of application.

    We ask that you prepare and submit a resume that best describes fully your background experience, skills, abilities, education, training and other relevant credentials. The resume should include dates of employment.

    Nothing further is required until it is requested by the staff of the Human Capital Management Division. If additional documentation is required for a position, you will be asked to provide it during the selection process or upon selection. At that point, we may ask you to submit documentation to support statements made in your resume.

    If the position requires a license or certification, we will ask candidate(s) to provide proof at the time of selection.

    If you are claiming veterans' preference, we may ask you to submit proof of Veterans preference (DD-214, and, if claiming 10-point preference, the SF-15 plus proof required by that form).

    If you fail to provide the required documents, we will withdraw a tentative job offer made and/or remove you from further consideration.

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