Switchboard Operator

Silver Spring, Maryland
Oct 10, 2021
Nov 09, 2021
Full Time
Employment Type:

Part time


Day Shift


Facilitates and coordinates voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community. Operates and maintains all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment. Acts as information liaison for hospital schedules and procedures, events and activities, and patient information. Responds and triages in-house emergency codes and hospital emergency alarms. Responds and triages Home Care and Hospice for after-hour patient contacts.

May act as shift supervisor in the absence of the Supervisor, Telecommunications Center

Supports the Mission of Trinity Health and Holy Cross Hospital.

This is an opportunity to work with a dynamic team of clinical professionals at a well respected healthcare organization. At Holy Cross we value patient-care, work-life balance and a positive culture.

Supports the Mission of Trinity Health and Holy Cross Hospital

We offer:

• Competitive salary
• Benefits - Medical, Dental & Vision, PTO, Free Parking, Metro Access,

Tuition Reimbursement, 403(b)
• Quality of Life: Flexible work schedules
• Advancement: Career growth opportunities

Location: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD
  • Experience with Windows 2000 and basic computer knowledge.
  • Minimum of 1 years' experience in a service provider environment preferred.
  • Must posses strong customer service skills.
  • Must possess excellent interpersonal and strong verbal communications.
  • Must be tactful, self-controlled, and poised at all times.
  • Must be reliable.
  • Requires visual acuity sufficient to read computer screens on a continuous basis.
  • Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.
  • Must be able to be ambulatory, able to climb stairs and carry and move light office equipment.
  • In emergencies, departmental or hospital, must be available 24 hours if required.
  • Must be detail oriented.
  • Required to speak fluently in Spanish and English.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.Qualified applicants are considered for employment without regard to Minority/Females/Disabled/Veteran (M/F/D/V) status.


Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

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