Client Access Services Lead (admin Asst Iv)

Fairfax, Virginia
$43,461.81 - $72,436.42 Annually
Oct 09, 2021
Oct 23, 2021
Full Time
Job Announcement

Oversees the procedural methods of daily operations to ensure consistency and efficiencies at the Merrifield Center and across the CSB system.

Provides direction and supervision to administrative staff engaged in revenue cycle management tasks to include check-in/check-out, registration, pre-registration, client service data entry, cashiering, client balance inquiries, client payments, cash drawer reconciliation, and annual updates. Ensuring that the CSB's financial/reimbursement policies and procedures are adhered to.

Responds appropriately and professionally to volatile situations involving highly agitated consumers. Responds to inquiries from clients, clinicians, and various agencies regarding client records and procedures following federal state, county and CSB Laws and regulations regarding consumer confidentiality. Maintains at all times a high level of customer service to consumers. Coordinates with other Merrifield tenants on building navigation, including signage and communications. Schedules and monitors required and optional organizational and staff development focusing on revenue cycle management and customer service.

Functional area: administrative behavioral health/medical care, meeting/appointment coordination, office supervisory/management or electronic health records

Note: This announcement will be used to fill multiple positions at different site locations.

To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
General Financial Duties
  • Recommends changes to agency/work unit administrative policies, procedures and methods;
  • Uses existing spreadsheets and databases to interpret and organize resource information;
  • Provides customized reports to analysts or others in the unit.

Fiscal Administration
  • Approves and authorizes accounts through corporate system;
  • Monitors external accounts and resolves discrepancies;
  • Reviews and reconciles status reports.

  • Supervises staff performing clerical accounting duties at the Asst. II and III levels;
  • Resolves problems by performing qualitative review of individual cases;
  • Enters data into corporate accounting systems and reconciles a wide variety of accounts receivable/payable;

Performs petty cash custodial duties;
  • Audits clerical accounting procedures in other agencies.

  • Researches and recommends equipment/vendors and prices;
  • Determines substitutes for supplies and low value equipment;
  • Verifies the accuracy of and updates the department equipment and/or fixed asset inventory;
  • Authorizes requests for goods and services in corporate system;

Scheduling & Coordinating for others
  • Makes complex scheduling arrangements involving multiple parties, including informing all relevant parties;
  • Independently makes and cancels meetings depending on the subject and attendees.

  • Independently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature;
  • Coordinates data collection and provides information to others including executive/work unit head;
  • Explains policies of the functional area (e.g., purchasing, travel, and leave).

Office Management
  • Performs/supervises several administrative functions (e.g., records management, reception);
  • Manages a small work unit;
  • Analyzes short-term administrative needs of the unit (e.g., status of supplies and equipment, determining if work order is needed);
  • Notifies relevant individuals of work progress and inquires as to its status.

General Administrative
  • Develops filing systems (paper and/or electronic);
  • Develops internal mailing processes and procedures;
  • Prepares non-routine responses to correspondence;
  • May supervise general administrative functions.

Receptionist/Public Contact
  • Oversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies & procedures;
  • Interprets county rules & regulations to employees, management, and the public using discretion as to proper application.

Word Processing/Typing
  • Serves as unit expert or lead over other clerical/administrative positions.

Information Systems/Software
  • Creates and maintains databases;
  • Generates unique reports;
  • Creates complex spreadsheets for work unit;
  • Diagnoses and resolves simple software/hardware problems;
  • May supervise.

  • Prepares routine reports and statistics based on information compiled from various sources;
  • Determines report format and elements.

  • Prepares and/or supervises preparation of complex payroll (e.g., shift differential, overtime, multiple grants, 56 hour workweek, FLSA).
  • Researches payroll issues (e.g., overtime, leave hours).
  • Interprets policies & procedures.

  • Initiates the full range of processing for complex personnel actions;
  • Conducts new employee orientation within assigned agency, including notifying employees of Period of Initial Eligibility and the importance of compliance;
  • Updates job descriptions using information obtained from employee, supervisor, evaluations and samples;
  • Resolves personnel processing problems on personnel policy/procedures with interpretation from appropriate resource (e.g., DHR);
  • Completes job recruitment packages including drafting advertisement language for non-professional job announcements;
  • Serves as liaison between supervisor/manager and HR regarding routine personnel actions;
  • Advises supervisor and provides information regarding HR policies and procedures.
  • Prepares diversity report.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides;
  • Position may require knowledge of basic principles and methods of a technical or professional field.

Math Skills
  • Basic math skills.

Word Processing/Typing
  • Intermediate skills in use of applicable Microsoft Office Word.

PC Skills
  • Intermediate skills in the use of applicable Microsoft Office Suite software;
  • Intermediate skills in the use of agency specific software applications.

  • Ability to communicate well through written and oral means.

Information Abilities
  • Ability to gather, integrate, and analyze simple data.

Interpersonal Abilities
  • Ability to establish and maintain effective working relationships with both external and internal contacts.

Purchasing and Accounting
  • Ability to perform data entry into Purchasing/Logistics Enterprise Resource Planning systems and/or Financial Enterprise Resource Planning systems in at least five functions.

Personnel and Payroll
  • Ability to perform complex Human Capital Management Enterprise Resource Planning system functions (e.g., establish a position, create a PCF, determine cost center codes, etc.).

Executive Assistance
  • Ability to maintain confidentiality and be sensitive to political issues.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
High school graduation and three years of experience providing administrative support in the assigned functional area(s).
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry, and a sanction screening to the satisfaction of the employer. A TB screening upon hire.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies).

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs will still be subject to the weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

  • Extensive supervisory experience, to include performance management and/or personnel responsibilities.
  • Practical experience working in behavioral health or other healthcare setting with duties that included Electronic Health Record data entry, check-in /checkout procedures, HIPAA and confidentiality, health insurance, and patient payments.
  • Experience working with Executive and Senior Management, other County agencies and Merrifield tenants to ensure that CSB identified goals and objectives are fairly represented.
  • Excellent organization skills and strong multi-tasker.
  • Strong Microsoft Word, Excel, and Outlook skills.
  • Clear and concise oral and written communication skills.

Ability to travel to various CSB sites to attend meetings; carry up to 25lbs; answer phones and communicate clearly; and use a keyboard driven equipment. Ability to conduct various screenings on individuals upon entry to CSB facilities. All duties performed with or without reasonable accommodations.

Panel interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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