Duties

Summary

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WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov
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Responsibilities

WHAT IS THE FACILITIES MANAGEMENT & SECURITY & SERVICES (FMSS)DIVISION?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

The following are the duties of this position at the full working level. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

Receives, screens, and answers routine telephone calls and provides receptionist services to visitors.

Establishes, organizes, and maintains files of correspondence, manuals, and other related information, in accordance with IRS regulatory policies and guidance. Compiles records of organizational and workflow charts, staffing levels, mission and function statements.

Reviews all incoming mail and correspondence to determine proper action; and, as appropriate, prepares written responses. Determines deadlines for correspondence needing suspense dates; logs, and maintains correspondence and action item suspense data. Follows-up on suspense dates to ensure timely reply to suspense items, as well as matters resulting from meetings and conferences.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
7

Requirements

Conditions of Employment

- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
- The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages .
- Tour of Duty: Evening Shift: 3:00pm - 11:30pm various days off Night Shift: 11:00pm - 7:30am various days off - 24/7 365 days a year including weekends and holidays. Shifts are assigned upon hiring.
- Must be a U.S. Citizen or National.
- A 1-year probationary period is required.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Undergo an income tax verification and review of prior performance/conduct.
- Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.
- Provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

Specialized Experience/Education GS-05
To qualify for this position at this grade level, you must have at least one year (12 months) of specialized experience equivalent to the GS-4 level in the Federal Service. Specialized experience for this position includes: Providing office administrative and technical support doing office functions such as assisting with preparation of correspondence, reports, and various forms and documents using a variety of computer software programs and applications and office equipment; receive and manage customer calls addressing customer inquiries; input and retrieves data to monitor status; managing a calendar and coordinating services between customers and providers for support services; effectively completing daily or recurring assignments.

You may substitute education for specialized experience as follows:

A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
Or
Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.

Specialized Experience GS 06
To qualify for this position at this grade level, you must have at least one year (12 months) of specialized experience equivalent to the GS-5 level in the Federal Service. Specialized experience for this position includes: Providing office administrative and technical support doing office functions such as preparing correspondence, reports, and various forms and documents using a variety of computer software programs and applications and office equipment; receive and manage customer calls addressing customer inquiries; input and retrieves data to monitor status; with assistance research records, databases and other sources to resolve issues/problems and able to consult with subject matter experts; managing a calendar and coordinating services between customers and providers for support services; effectively completing daily or recurring assignments.

Specialized Experience/Education GS 07
To qualify for this position at this grade level, you must have at least one year (12 months) of specialized experience equivalent to the GS-6 level in the Federal Service. Specialized experience for this position includes: Providing office administrative and technical support and serves as a resource person doing office functions such as preparing correspondence, reports, and various forms and documents using a variety of computer software programs and applications and office equipment; receive and manage customer calls addressing customer inquiries; input and retrieves data to monitor status; independently assembles data/information and prepares, reviews or reconciles reports and charts; research records, databases and other sources to resolve issues/problems and able to consult with subject matter experts; assists the manager and team lead with creating PowerPoint documents; managing a calendar and coordinating services between customers and providers for support services; effectively completing daily or recurring assignments and special projects.

For more information on qualifications please refer to OPM's Qualifications Standards .

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

• Note: If substituting Superior Academic Achievement (SAA) for experience at the GS-7 level, please note that grade-point averages are rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9. The Qualifications requirements above will reflect if SAA is accepted for this position and the online questionnaire will offer the option to select SAA as a qualifying response.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Additional information

This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement, 07/15/2022. The announcement will be used to fill an anticipated 10 vacancies. Selections may be made from certificates issued up to 12 months after the 1st cut-off date listed below. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered. This announcement may be amended to include additional cut-off dates within the 12-month period if needed, not later than 5 days prior to the additional cut-off date(s): 07/26/2021, 10/26/2021, 01/26/2022, 04/26/2022 and 07/15/2022

It is anticipated that there will be significant interest in the announcement. As a result, the announcement will have cut-offs for applicant consideration. Eligible applicants who apply by 11:59 pm ET on first cut-off will be considered first. All other applicants will be considered in Quality Group order as needed, to fill remaining vacancies. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Attention to Detail
• Communication
• Computer Skills
• Interpersonal Skills
• Planning and Evaluating
• Problem Solving
• Reasoning
• Self Management

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B and CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned quality group and considered before non-preference-eligibles in that quality group. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest quality group for this position. For scientific and professional positions Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category for this position, except at the GS-09 and above.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) , you must receive a rating of category CATA/B to be rated as "well qualified" to receive special selection priority.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Suitability/Fitness

Required Documents

The following documents are required and must be provided with your application for this Public Notice:

Resume - For qualification determinations your resume (uploaded or created in USAJOBS) must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Do NOT include photographs (or links to social media such as LinkedIn ), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. ( Cover letters are optional.) Please view Resume Tips.

Online Application - Questionnaire

Proof of Enrollment or Education - For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

Registration/License (IF APPLICABLE) - active, current registration/license

Veterans' Preference (IF APPLICABLE) - If you are claiming veterans' preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15 , along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets.

Military Spouses - You MUST submit verification of the marriage to the service member(i.e., a marriage license or other legal documentation verifying marriage) AND (1) a copy of your spouse's active military orders; OR (2) verification of your spouse's 100% service-connected disability (e.g., VA Letter and/or DD-214); OR (3) verification of the service member's death while on active duty (DD-1300/Death Certificate). You are not eligible if you were not married to the veteran at the time of death or have since remarried.

Current and Former Federal Employees Documentation - It is recommended that you submit a copy of your most recent SF-50 (Notification of Personnel Action) or equivalent personnel action form which shows your current grade and competitive service status.

Career Transition Assistance Plan (CTAP) (IF APPLICABLE) - IRS CTAP eligibles can apply for jobs within and outside the commuting area. Treasury CTAP eligibles can apply for jobs within the commuting area. Find required documentation at: Career Transition Assistance Plan (CTAP).

Interagency Career Transition Assistance Plan (ICTAP) (IF APPLICABLE) - If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).