TAX ASSESSOR (CALL CENTER - TWO POSITIONS)

Location
Arlington, Virginia
Salary
$43,908.80 - $67,100.80 Annually
Posted
Nov 11, 2021
Closes
Dec 16, 2021
Ref
4314-22A-COR-HQ
Hours
Full Time
Position Information
Arlington County's Commissioner of Revenue Office is seeking two Tax Assessors to provide high volume of customer service transactions in its Vehicle Personal Property Tax Division. The candidates will work in a call center environment counseling taxpayer over the phone, in person, online, and/or by correspondence, concerning their legal obligation to register their vehicles, personal property filings and prorating of personal property taxes levied by Arlington County. The Tax Assessors will provide support throughout the office with specialized duties in a complex tax assessment program. The work is performed in accordance with the rules and regulations of the state of Virginia and the procedures and policies of the Office of the Commissioner of Revenue.

Specific duties include:

  • Providing technical advice and guidance to County residents in the resolution of tax assessment requests;
  • Researching and responding to inquiries regarding tax laws, federal laws, state, Code of Virginia, Arlington County Codes, and individual's assessment;
  • Utilizing the National Automobile Dealers Association (NADA) Official Car Guide, and various recognized pricing guides, records of Department of Motor Vehicles (DMV), and other technical sources;
  • Classifying cases and determining appropriate tax liability, tax exemptions and tax relief, while reviewing the provided documentation;
  • Prioritizing and researching vehicle personal property tax account records, generating appropriate follow up documentation;
  • Conducting follow-ups on correspondence sent to taxpayers and informing taxpayers of their legal obligation to file with the County;
  • Consulting out-of-state and other Virginia jurisdictions' vehicle personal property tax offices in order to determine the correct tax liability;
  • Clarifying tax information, adjustments and decisions to taxpayers over the phone, through email or correspondence; and
  • Assisting in the maintenance of the automated vehicle information system and maintaining legally appropriate level of confidentiality.
The ideal candidate has the following experience:

  • Motor vehicle valuation and account record (VIN, Make and Model) processing, financing, registration and/or titling.
  • Interpreting policies/regulations and/or tax regulations to customers.
  • Customer service in a financial services environment.

Selection Criteria
Minimum: High school or vocational school, GED certificate, or the equivalent, plus one year of progressively responsible experience in tax preparation or tax assessments, and customer service in the public sector.

Desirable: Preference may be given to candidates with experience in one or more of the following:

  • Dealing with a diverse population;
  • Performing multiple tasks in a fast-paced, high volume customer service environment; and/or
  • Bilingual/fluency in Spanish (not required).

Special Requirements
Must be available during the tax deadline season, Mid-August through Mid-November. The Office of the Commissioner of Revenue reserves the right to change these dates.