ADMINISTRATIVE SERVICES SPECIALIST (BILINGUAL)

Location
Virginia
Salary
$41,808.00 - $63,897.60 Annually
Posted
Oct 08, 2021
Closes
Oct 22, 2021
Ref
1265-22B-DPR-SD
Function
Administrative
Hours
Full Time
Position Information
The Department of Parks & Recreation (DPR) is seeking an Bilingual Administrative Services Specialist to provide a broad range of services to internal staff and the public, including assisting with a high volume of customer walk-in traffic and telephone calls in a call center work environment, receptionist duties and data entry work, and managing Internal customer requests through Help Desk software. This position will report directly to the Registration and Administrative Services Unit Manager.

Specific duties include:

  • Entering large volumes of data into the automated registration and scheduling system (RecTrac);
  • Offering in-person and telephone assistance to citizens interested in classes, workshops, special events, camp offerings, programs and facility scheduling;
  • Providing information and assistance to customers about fee and payment options, including processing fee reduction applications payments, auto-debit payments for year-round programs and sending payment reminders;
  • Providing customers with alternative classes/camps for eligible applicants, including maintaining and managing program waitlist; and
  • Performing administrative tasks, including managing data and compiling specialized reports for staff, maintaining all files and records, mailing bills, and creating complex Excel spreadsheets; and
  • Performing other duties as assigned.

The ideal candidate will have strong communication, excellent customer service skills, significant teamwork experience, a high degree of accuracy and attention to detail and proficiency in multi-tasking.

Selection Criteria
Only candidates proficient in speaking and understanding Spanish will be considered for this position.

Minimum:

  • High school diploma/GED;
  • Two- and one-half years of progressively responsible administrative support experience; and
  • Requires bilingual ability in English/Spanish.
Substitution:

  • Completion of college coursework can be substituted for the experience requirement on the following basis: two (2) years = six (6) months of experience;
  • Education may not substitute for more than one year of experience.

Desirables: Preference may be given to candidates with experience in one or more of the following:

  • Working in a registration, reservation or call center environment;
  • Receptionist duties and Data entry work;
  • Providing program support involving stringent deadlines;
  • Resolving client's problems and documenting results; and
  • Proficiency with Computer information systems, Microsoft Office Suite and/or graphic design.

Special Requirements
A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.

An assessment of verbal Spanish proficiency would be required before a candidate can be appointed to a bilingual position (English/Spanish). The incumbent in a bilingual position would receive the language pay premium on all hours worked and on paid leave hours.

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