Program Manager, Association Governance Volunteer Operations

Rockville, Maryland
Salary Range (Non-Negotiable): $79,848 - $88,720
Oct 07, 2021
Nov 11, 2021
Full Time

The American Speech-Language-Hearing Association requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, “fully vaccinated” is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine 14 days or more before they begin work. Individuals with a disability or a religious reason preventing them from taking the vaccine may request an accommodation.


The purpose of this position is to implement and manage a comprehensive volunteer leadership program for ASHA’s members. The incumbent is responsible for managing detailed and deadline-oriented processes to cultivate, orient, train, retain, recognize and reward ASHA’s volunteers; manage the process of the Leadership Development Program, the Leadership Mentoring Program, the Distinguished Early Career Professional Certificate and other leadership activities; promote effective working relationships between volunteers and staff; and assist with the Governance Volunteer Operations budgeting process in consultation with the Director Association Governance Operations (Director AGOT.) 

The incumbent may also manage special projects as assigned by the Director AGOT. These services promote the Association’s Governance Operations and Strategic Planning Initiatives.


  1. Manage the processes of all governance-related leadership development activities and initiatives.
  2. Manage the process of a volunteer recognition and reward program.
  3. Manage ASHA’s Microvolunteering Program to identify new sources of volunteer opportunities for ASHA’s members.
  4. Collaborate with the Director AGOT, and other ASHA staff on the development and maintenance of a Leadership Profile and Tracking System for ASHA members.
  5. Collaborate with Director AGOT to support and train ASHA Ex Officios.


Knowledge Typically Acquired Through

  • Bachelor’s degree
  • Professional training in volunteer management
  • 4-6 years of volunteer management experience with a professional or trade association
  • At least 4 years of experience in developing and administering volunteer programs
  • Experience with leadership development and managing volunteer committees, boards, and councils
  • Ability to build relationships and work with volunteers
  • Demonstrated success in assisting paid staff to value the contributions made by volunteers and in building effective working relationships with volunteers
  • Demonstrated success in the management of volunteers who are located in different parts of the US and internationally
  • Demonstrated success in administering detailed, deadline oriented, association programs.

Scope and Depth of Technical Skills/Knowledge

  • Demonstrated knowledge and understanding of association governance operations
  • Demonstrated aptitude in learning and using customized document retrieval and access system technologies
  • Demonstrated ability in writing and editing and in English grammar and style
  • Intermediate technology skills (e.g., Microsoft Office Suite) but embraces the use of technology to advance governance operations.
  • Strong project and process management and organizational skills
  • Experience in Microsoft Sharepoint, NetForum database, Chronus, Zoom and OpenWater preferred.
  • Excellent writing, proofreading and editing skills

Scope and Depth of Non-Technical Skills/Knowledge

  • Demonstrated ability to prioritize, organize, and successfully carry out work
  • Demonstrated ability to handle detail, deadline-oriented processes to completion.
  • Strong oral and written communication skills
  • Strong interpersonal skills; diplomatic
  • Demonstrated ability to work well under pressure; handle multiple projects and activities simultaneously, set and meet multiple deadlines
  • Demonstrated ability to analyze information and resolve issues independently and proactively
  • Demonstrated ability to work independently as well as collaboratively on a team
  • Demonstrated ability to deal discretely with confidential information
  • Ability to travel if needed.

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