Senior Project Manager - Revenue Cycle

Oct 07, 2021
Nov 11, 2021
Full Time
The Senior Project Manager will plan, schedule and manage assigned projects to achieve organizational objectives within defined timeframe, scope and budget. Responsible for project work plan development, establishment of project communication and risk management plans, workflow process redesign, metric development and measurement, and return on investment analysis. Will work closely with IT Services as well as clinical and non-clinical departments on organizational projects. Assist in the planning, testing and project audit process and information technology system implementations/conversions to assure the desired outcome is achieved. Assign project tasks to designated team members and manage project staff as assigned. Identify and escalate issues as appropriate. Use project management tools and standards as outlined by the Project Management Institute to ensure the business and technology projects stay on track to complete deliverables. Ensure project integration with other CNH initiatives.


Minimum Education
Bachelor's Degree Business Administration, Health Administration or equivalent in healthcare, information technology or general business (Required)
Master's Degree MBA/MHA or equivalent in healthcare, information technology or general business (Preferred)

Minimum Work Experience
5 years Related and progressive experience, preferably in healthcare, information technology and/or project management. (Required)

Required Skills/Knowledge
Demonstrates strong project/program management skills, leadership attributes (strategic thinking, ability to drive business change, sharing of organizational goals, leading multidisciplinary groups), ability to multi-task, excellent organizational skills and effective communication and presentation skills.
Knowledge in project management, process redesign techniques and skills, audit techniques, financial analysis, problem solving, change management and customer service skills.
Working knowledge of Visio, MS project, Microsoft Excel and PowerPoint, Microsoft Access, Microsoft Word

Functional Accountabilities
Project Management
  • Develop project plans & timelines.
  • Identify task's status and highlight critical pathways and vulnerabilities.
  • Ensure progress toward, and achievement of milestones.
  • Identify and resolve obstacles/barriers to success and risks associated with project.
  • Serve as the liaison among various stakeholders (clinical & non-clinical depts., IT services, vendor, etc.).
  • Participate in ongoing Project Planning Activities to include Project Schedule development, Resource Allocation, and Issue Prioritization.
Issue Management
  • Maintain issues list for assigned projects.
  • Integrate resolution of ongoing operational issues into solution design as possible.
  • Assure ongoing changes are incorporated into new application build and testing.
  • Identify quality management and risk issues associated with the implementation and develop appropriate mitigation strategies.
Workflow Process Redesign
  • Create, design, and review detailed current state workflow processes, and implement alternative solutions as appropriate.
  • Understand project product's benefits and limitations.
  • Leverage technology to improve processes as appropriate.
  • Facilitate change with end stakeholders.
Project Communication
  • Develop communication plan for each initiative with assigned teams to include updates and status reports associated with each project.
  • Develop and implement stakeholder satisfaction tools for each project to ensure stakeholder buy-in and satisfaction.
  • Keep executives informed of progress, barriers, etc.
  • Facilitate team discussions and provide detailed feedback and follow-through.
  • Listen and provide feedback to end user suggestions and issues.
Staff Development
  • Assist in development of templates and tools to improve project management organization wide.
  • Mentor junior project managers and analysts in established project management techniques.
  • Manage and train staff as assigned.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
  • Anticipate and responds to customer needs; follows up until needs are met

  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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