Service Desk Coordinator

Location
Washington, DC
Posted
Oct 06, 2021
Closes
Oct 15, 2021
Ref
229028202110
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company: Our client, a local federal credit union, is looking for a friendly Service Desk Coordinator to support Tier 1 Help Desk functions for the company. This person will interact with employees across all levels of the organization and should be comfortable working both independently and on a team. Qualified candidates will have at least one (1) year of help desk support experience.

This position will be onsite, with the occasional opportunity for remote work.

Responsibilities:
  • Apply working knowledge of PC software and hardware, operating system and network services to provide technical customer support via email, phone, and desk-side assistance
  • Provide direct support to end users by supporting "how to" questions, troubleshooting, diagnosing, and resolving issues in response to customer reported incidents
  • Identify, research, and resolve technical problems
  • Interact with network services, system services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
  • Document incident information into ticketing system
  • Ensure supported systems are compliant with software, operating system, and security patches
Qualifications/Background Profile:
  • 1-3 years of hands-on technical support experience
  • Familiarity with Microsoft Windows Operating Systems
  • Familiarity with remote assistance tools
  • Experience with ticketing systems
  • Strong customer service background

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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