Customer Service Representative II

Location
Rockville, MD
Posted
Oct 06, 2021
Closes
Oct 31, 2021
Ref
R-015894
Function
Customer Service
Industry
Healthcare
Hours
Full Time
Adventist HealthCare seeks to hire a Part-Time Customer Service Representative who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. Customer Service Representative will provide extraordinary customer service to visitors, according to their request, on the phone and in person, locating in patients on the Patient Locator computer and creating a visitors ID badge for entry into approved locations. Additionally, providing directions to various locations, throughout the hospital as needed. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Qualifications:

* Demonstrates integrity; is ethical in conduct and decision-making and values diversity
* Demonstrates initiative, flexibility and work well under pressure
* Communicates well, both verbally and in writing
* Must be personable and enjoy working with people
* Able to initiate, plan and follow through with projects
* Must be neat in appearance and well groomed
* Well organized and efficient

Education and Experience:
* Associates Degree or higher
* Accurate typing of 50 WPM
* Knowledge of excel, word and power-point skills
* 3 or more years of experience in secretarial duties

The Customer Service Representative is responsible for acting as a liaison between the customers and company. - Greet visitors/patients promptly and professionally on the telephone and in person , providing information.
Escort visitors and provide wheel chair assistance as needed, throughout the hospital.

* Provides internal and external information as needed.
* Helps to trouble shoot visitor/patient dissatisfactionto Patient Relations
Department.
* Recommends specific action plans to correct or improve customer service
operating procedures.
* Provides scheduled coverage at the desk and assist with training of volunteer

At Adventist HealthCare our job is to care for you. We do this by offering:
• Work life balance through non rotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today at htttp://www.adventisthealthcare.com/career.

Work Schedule:

Weekend 8:00 am - 4:30 pm

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and , if offered, may elect to be vaccinated at a n designated Adventist HealthCare location.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.