Senior Support Analyst

Lorton, Virginia
Oct 05, 2021
Nov 09, 2021
Full Time

The Senior Support Analyst will serve as a team lead as both a PM and Support Analyst to effectively perform technical tasks, including System Monitoring and Maintenance, Tracking and Reporting, Transaction Management and Review, Help Desk Ticket Management, Correspondence Management, Meeting Management, End User Training, System Testing, Transition-In Performance, Post Award Kick-Off Meeting, Transition-Out Performance, and Program and Contract Management.

  • Monitor and react to reports, investigate delivery date mapping issue for Coast Guard Report and invoice Failure Report Price Error Identification
  • Assist Business Process Analyst with deleting Purchase Orders to cancelled Sales Orders
  • Assist Business Process Analyst with running and monitoring reports related to Inventory Management and Order Management Interfaces and Transactions
  • Generate Enterprise External Business Portal User Lockout report for Order Management customers
  • Notify Enterprise External Business Portal Users of pending lockouts via email
  • Review and resolve orders identified with Negative Payables, Unfilled Customer Orders, and Unliquidated Obligations
  • Evaluate Fuels Management Defense Secondary Sales transactions
  • Assist in resolving SAP Oil and Gas TD documents
  • Assist in resolving Nomination ticketing process issues
  • Assist in resolving Inventory Posting issues
  • Assist in resolving Inventory Management and Order Management interface issues to include resolving and investigating failed or suspended transactions (Intermediate Documents)
  • Help Tickets: Resolution of Help Desk Tickets and tracking of escalated tickets
  • Monitor Remedy IT Service Management help desk tracking automation tool
  • Assign Help Tickets in the Inventory Management and Order Management queue for work by a Business Process Analyst
  • Generate/Monitor Help Desk Ticket reports and provide status to the Inventory Management and Order Management Branch Chiefs
  • Other duties as assigned

  • Bachelor's degree from an accredited four-year academic institution
  • 6+ years minimum of skills and demonstrated experience with DoD Petroleum Industry and Defense Fuel Support Point (DFSP) operations
  • Expert with demonstrated experience in Systems Applications and Products (SAP), Enterprise Business Systems (EBS), Industry Standard Oil (IS-OIL) and Supplier Relationship Management (SRM)
  • Experience with Microsoft Visio, Access, and Project
  • Active or have initiated the process to obtain an IT-II government security clearance, T3 Investigation, formally National Agency Check with Local Agency Check and Credit Check (NACLC) or equivalent

Knowledge, Skills and Abilities
  • Previous experience in working with DLA Energy Business Process Support Directorate (BPSD) preferred
  • Help desk support experience preferred
  • Experience in developing training materials and courses preferred
  • Experience in software testbed environments preferred
  • Extensive knowledge and experience as Team Lead in project management
  • Advanced skills and abilities in the MS Windows Operating System and MS Office Suite, include Outlook, Excel, Word, and PowerPoint
  • Knowledge of how the current system interacts with the other feeder systems (Accountable Property System of Record (APSR), Fuels Manager Defense (FMD), DLA Transaction Services, and Procurement Integrated Enterprise Environment (PIEE), etc.
  • Knowledge of DoDM 4140.25 and DLA Energy Supplemental Policies
  • Required to adhere to Chenega Corporation mandate that all employees must be fully vaccinated to COVID-19 by December 8, 2021.

#Chenega Systems, LLC

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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