Associate, Commercial Loan Operations

Capital One
McLean, Virginia
Oct 03, 2021
Oct 26, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Associate, Commercial Loan Operations

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from our Capital One hub in McLean, VA or Melville, NY.

Capital One Commercial Operations is looking for a candidate for the Special Assets team. The primary functions are closing and booking loan modifications, renewals and restructurings for the Special Assets portfolio, as well as performing all daily activity and maintenance of its assets. The role requires the timely and accurate execution of service and maintenance activities on Bilateral and Syndicated Commercial loans. Additionally, this role involves critical thinking through complex research activities and analysis of specific calculations such as loan/fee accruals and other remediation activities, while effectively conveying such information to various Operations and Business stakeholders.

Roles & Responsibilities:
  • Coordinate pre-closing requirements for loan renewals, modifications and restructurings with internal and external clients, ensuring all relevant documentation is obtained for a timely closing.
  • Review and interpret legal documentation related to bilateral and syndicated loans, and en sure documentation accurately reflects the intentions of the credit approval.
  • Ensure transactions are closed in compliance with the Bank's loan policy and any other requirements designated by the credit approval
  • Facilitate transfers into Special Assets portfolio with various partners and maintain ongoing servicing requests for assigned deals.
  • Understand and communicate complex transactions to various stakeholders and partners.
  • Accurately drive resolution on simultaneous time sensitive tasks.
  • Utilize lessons learned and previous experience to perform thorough research and adjustments to loan system data.
  • Perform high volume, intricate monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality, and customer service.
  • Work both independently and collaboratively through projects and day to day functions.
  • Articulate daily functions in procedural format to maintain strong, effective, written procedures for all job functions.
  • Monitor portfolio metrics and remediate exceptions, identify training opportunities and process improvements.
  • Provide training and presentations across various Operations teams, regarding daily functions, issue remediation efforts, and other various topics.
  • Proactively embrace change and engage productively with the team and relevant stakeholders.

Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by using cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

Candidates must live within 100 miles driving distance of one of the hub locations based in (Fill in location)

Basic Qualifications:
  • High School Diploma, GED or equivalent certification
  • At least one year of Banking or Financial Operations experience

Preferred Qualifications:
  • Bachelor's Degree or Military Experience
  • At least 2 years of Commercial Loan Servicing experience
  • Experience with ACBS
  • Experience in GSuite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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