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Design Manager, Experience Products and Platforms Design

Employer
Capital One
Location
McLean, Virginia
Closing date
Nov 2, 2021

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Job Details

Center 1 (19052), United States of America, McLean, Virginia

Design Manager, Experience Products and Platforms Design

Who You Are

You're a go-getter who loves making connections, clearing paths, and bringing awesome experiences to life. You've lived through the highs and lows of supporting user experience teams as they engage with partners, evolve into agile with product and tech teams, and deliver innovation for both customers and the business. You've worked at scale, spending time on enterprise level products managing multiple work streams. You've got a host of design project management tools in your toolbox, but you're not overly attached to any one of them. You're a proactive communicator with the emotional intelligence to build and maintain trusted relationships with designers, product partners, and engineering partners.

If this sounds like you, we should talk.

Who We're Looking For

We're seeking an engaging Design Manager who is passionate about the field of user experience, and has developed and managed programs and multi-track projects to help our XP2 team of more than 130 very talented folks be their best design selves while growing our programs in project tracking and team accountability. You'll be an integral part of the team, learning from many of the design management practices that exist, and using your creativity to extend the practice for this team.

To join us, you should have a background in design project or program management for digital product and/or omni-channel service experiences. You have a broad set of skills in program management, but you have a passion and depth in specific areas of practice that set you apart from the pack. You have an exuberant passion for the power of strategic design and an "anything's possible" mindset.

You should also have experience managing the full design process for projects at a variety of scales, with a strong understanding of the practices that move ideas from the problem space, through the conceptual space, and into the execution space.

What You'll Do
  • Partner with XP2 senior leadership and Design Program Manager to establish, build and drive team processes for reporting and communication
  • Collaborate with Project Leads to deliver projects/programs that exceed expectations
  • Manage team and stakeholder relationships in coordination with Project Leads
  • Facilitate project team communications and workflows
  • Maintain project momentum and keeping the project and team on track
  • Share knowledge across Experience Design and Capital One
  • Apply agile methodology in designing and managing projects that can change quickly
  • Organize and ensure appropriate communication of status, issues forecasts, metrics etc. to product and engineering stakeholders
  • Oversee all incoming and outgoing project documentation; help to develop documentation, when necessary
  • Monitor and balance project health and team satisfaction
  • Maintain portfolio roadmaps, support progress reporting, and monitor success metrics
  • Optimize and improve processes and the overall approach to projects where necessary
  • Build great working relationships with internal teams and external stakeholders
  • Bring creative ideas and new ways of working


Desired Attributes

We are looking for someone who has experience managing a design portfolio in our kind of environment or somewhere similar. Strong communication and writing skills, authenticity, and a sense of humor are key. Our design managers must also be comfortable with ambiguity in the face of design challenges and know how to move toward the right solution as part of a team.
  • Collaborative/team player
  • Ability to work with a wide range of personalities and skill-sets in a fast-paced environment
  • Expert client/partner management and communication skills
  • Ability to negotiate and get to resolution
  • Passionate about improving people's lives


Basic Qualifications
  • Bachelor's degree
  • At least 3 years of Project Management experience


Preferred Qualifications
  • At least 3 years of Program or Design Management experience
  • At least 2 years of Operations experience
  • PMP or CAPM
  • Certified Scrum Master
  • Proficiency with Excel, Keynote/PowerPoint, Google Suite and project management tool-set
  • Technologically savvy
  • Must be comfortable taking initiative and making decisions

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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