Human Service Worker Iv

Alexandria, Virginia
$60,276.11 - $100,461.09 Annually
Oct 02, 2021
Oct 16, 2021
Full Time
Job Announcement

Performs advanced-level professional duties and supervises a group of caseworkers providing initial and ongoing eligibility determination for public assistance services to residents. Works as a member of the management team with other supervisors to ensure that public assistance services to residents are delivered consistently across all four office locations. Recommends staff allocation assignments to meet peak, on-going, and workload demands. Monitors and assures efficient, effective coordination of services provided to recipients and identifies service delivery gaps and acts to improve operations. Develops and administers consistent policies, procedures, and best practices to ensure compliance with federal, state, and local regulations for public assistance services. Analyzes comprehensive data reports and spreadsheets to monitor compliance. Uses automated technology to document, obtain, and verify information, and to generate reports.

Note: The current vacancy is located at the Department of Family Services' office in Alexandria, VA and Fairfax, VA. However, this job announcement will be used to fill future Human Service Worker IV positions across all offices. Positions are full-time (40 hrs. weekly) with hybrid remote work schedule.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

As a member of the management team, collaborates with other supervisors and managers to ensure that staff, the community, and other human service providers work together to provide a holistic program of services;
Provides day-to-day guidance, direction, and mentoring to a group of professional staff on case related issues, policies and procedures, agency initiatives, and professional development;
Plans caseloads, assigns cases and reviews case records;
Ensures all program timeframes and performance outcomes are met;
Communicates performance expectations and monitors performance and accomplishments of staff and overall unit against the goals and objectives of the program;
Regularly conducts individual conferences with staff to discuss specific case problems and monitors casework progress;
Identifies crisis situations and provides crisis intervention as needed to address difficult or dangerous situations;
Interviews job applicants and makes recommendations for hiring;
Prepares and conducts formal and informal performance evaluations in a timely manner;
Handles performance and discipline issues in a timely manner and in accordance with County personnel policy;
Plans for and facilitates the professional growth of staff;
Interprets, applies, and explains complex federal, state and County policies to applicants, service providers, the general public and other interested parties;
Participates in inter and intra agency multidisciplinary work groups and teams;
Makes public presentations on programs and services;
Monitors and assures efficient, effective coordination of services provided to clients, identifies service delivery gaps and takes action to improve operations;
Evaluates the effectiveness of policies, procedures, and best practices to ensure compliance with federal, state and local regulations;
Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity.

Employment Standards


Any combination of education, experience, and training equivalent to the following: graduation from an accredited four-year college or university with a bachelor's degree plus four years of professional human services or related work experience.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement.


Bachelor’s Degree. Thorough knowledge of federal, state and local laws, policies, and procedures governing public assistance programs. Experience in determining eligibility for Medicaid, TANF, SNAP, Refugee Cash Assistance, and General Relief in the state of Virginia and the ability to apply them correctly. Ability to understand and apply complex policies and procedures. Clear and concise oral and written communication with excellent organizational and interpersonal skills. Ability to function well under pressure. Ability to establish and maintain effective working relationships with a variety of individuals. Proven skills in providing excellent customer service, conflict resolution, and independent thinking. Exhibits strong leadership skills, providing a positive and professional example for the team. Supervisory experience to include guiding the work of professional staff, coaching and providing constructive feedback to staff regarding their work, scheduling and managing workloads to meet established deadlines. Demonstrated experience in training and reviewing the work of less experienced staff. Experience with Virginia Department of Social Services' computer systems and proficiency in using Microsoft Office Suite applications (Word, Excel, and Outlook).

The appointee to the position must satisfactorily complete a criminal background check and a Child Protective Services check.

All newly hired employees are required to be fully vaccinated against COVID-19 (two weeks after the last required dose) as a condition of employment or obtain approval of a medical or religious exemption prior to their start date. Proof of an exemption or vaccination status will be required during the pre-employment onboarding process. New employees who obtain an exemption from the vaccine mandate for medical or sincerely held religious beliefs will still be subject to the weekly testing requirement. Vaccinated employees and employees with a medical or religious exemption will complete the attestation online on their first day of employment or shortly thereafter.

Ability to input, access and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist, and shoulder movements. Visual acuity to review detailed drawings, plans and documents. All duties performed with or without reasonable accommodations.

Panel interview, may include practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

Similar jobs