Herndon, VA
Oct 01, 2021
Oct 26, 2021
Full Time

For more than 70 years, Northwest Federal Credit Union has provided valuable financial products and services for our members. Northwest offers employees a comprehensive benefits program including: medical and dental plans, paid time off, a generous 401k match, student loan assistance, parental leave, and the opportunity to grow professionally through a wide range of job-based, classroom and online training resources. Northwest Federal Credit Union has been recognized, for the second consecutive year, as a 2021 Top Workplace by The Washington Post and we believe that our success is built upon the excellence and achievement of our employees. Together, we serve and inspire to transform lives.

The primary function of this role is to recover past due payments on auto loans, credit cards, signature loans, lines of credit and negative savings accounts. This role also includes the ability to be able to negotiate with members as well as work with members to find alternative payment solutions.


  • Communicate with members regarding their past due accounts via the telephone and/or written correspondence
  • Must have the ability to effectively communicate verbally and in writing
  • Utilize skip tracing tools and techniques such as credit reports, software applications and web based searches
  • Negotiate with members regarding acceptable payment arrangements in accordance with Credit Union policies and procedures
  • Research and resolve discrepancies
  • Handle a high volume of incoming and outgoing calls on a daily basis
  • Recommend accounts for charge off
  • Update the status of accounts on a daily basis with accurate detailed notes and follow up actions
  • Demonstrate the ability to use discretion in your work
  • Escalate accounts to management when the member is unwilling or unable to pay when necessary
  • Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
  • Perform other related duties as assigned


  • High-school diploma or equivalent
  • Minimum 1 year of collections experience is required; experience at a financial institution is preferred
  • Experience working in a financial institution in a branch, call center or retail environment may be substituted for collections experience
  • Working knowledge of FDCPA (Fair Debt Collection Practices Act) is preferred
  • Working knowledge of Microsoft Office and databases

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or

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