Director of Analytics - Digital Experiences

Capital One
McLean, Virginia
Sep 29, 2021
Oct 29, 2021
Full Time
Center 1 (19052), United States of America, McLean, Virginia

Director of Analytics - Digital Experiences

The Card Digital Customer Experiences organization is looking for a Director of Analytics to drive the quantitativerigor and analytical assessment of the business value in how our customers behave across our digital products. The central mission of this position is to define the value of our digital investments, and in so doing help shape the future of Capital One's digital agenda. This will involve frequent, executive level presentations to isolate specific areas of leverage across our platform and product initiatives. Strong candidates will be able to pair the value of forward-looking, growth initiatives with an assessment of our well managed state, to ensure optimal prioritization in the work across a number of teams.

General Responsibilities :

This group is looking for a thought leader in data who is able to set the analytical, strategic direction for our organization, and not hesitant to roll up their sleeves in mentoring a sizeableanalyticsteam. As this is a constantly evolving landscape, you will have full ownership in defining various paths to solutions, which requires a level of data confidence needed to oversee the set of reporting and analysis being delivered. To construct holistic assessments of our performance, this team uses data across business and finance teams, behavioral customer data from our platform, NPS scores, and many other key sources. This demands clarity in presentations and articulations of how we are constructing analysis to senior leadership,as well as subject matter expertise across the multiple inputs.

This is an exciting role as it works acrossjob families inclusive of product, tech, finance, business, marketing, experience, and process. The ideal candidate will perform analytical, business assessments central to Capital One's mission, while also furthering our high standing as a technology first company. This will not only require a precision in data and analytical aptitude, but a creative, conceptual thinker about the digital world.

Basic Qualifications:

  • Bachelor's Degree
  • At least 7 years of experience in analysis

Preferred Qualifications:

  • Master's Degree
  • 2+ years of experience in financial services
  • 1+ year of experience in consulting
  • 3+ years of experience in people management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs