Client Service Specialist

Bethesda, MD
Sep 28, 2021
Oct 19, 2021
Customer Service
Full Time


Its not just a job . Its a mission . If youre as passionate as we are about empowering the small businesses of America, then youll be right at home with us.

Recognized as one of D.C.s Top Workplaces each year, Rapid Finance is the nation's leading provider of alternative financing solutions for small and mid-sized businesses. When traditional sources of funding are beyond reach, we open doors for business owners. By providing access to working capital, Rapid Finance helps growing businesses achieve their goals and reach even higher.

Our company is expanding. We are aggressively investing in our people and technology to create a best-in-class experience for our clients. Let us invest in YOU.


At Rapid Finance, our goal is to continue to brand our alternative financing programs as one of nations leading products that will help bring increased opportunity to the businesses we serve. We are here to offer business owners working capital options that allow them to grow their business. We are seeking to add a Client Service Specialist to provide excellent support and account management to our merchants/partners with daily transactions; client inquiries via phone and email; and problem resolutions in accordance with company policies.

This position will be located at our home office in Bethesda, Maryland.

A day in the life of our Client Service Team may include:
  • Providing quality client service to merchants and partners via phone and email by processing transactions accurately and resolving issues to streamline our internal funding process.
  • Maintain and update client information, fax or email account statements, review account activity, interact with banks and merchant credit card processors.
  • Field inbound calls from main phone line and handle requests or re-routes calls as required; check voice mails and return calls in a timely fashion.
  • Work closely with the Sales, Processing, Underwriting and other teams internally to ensure transparency of advances, and work together with partners to find the best solution for our clients.
  • Accurately educate clients about service provided as well as additional Rapid Finance products.
  • Maintain open lines of communication with management on problem areas or escalated issues.
  • Work closely with our third party bank on account management for our clients.
  • Ensure a best in class service every time.

  • Undergraduate degree (BA/BS) or equivalent work experience
  • Minimum 2 years as a Client Service Representative with stable work history in a high call volume environment
  • Financial services industry experience desired but not required
  • Excellent client service and relationship skills
  • Proficient computer operating skills and proven experience with MS Excel and Outlook; the ability to multitask and navigate through multiple screens
  • Intermediate Excel skills and proficiency in other MS Office products.

  • You Have Strong People Skills . You are friendly, listen well, articulate, self-assured, patient, empathetic, tactful, adaptable, coachable, dependable, motivated with a strong work ethic and high degree of integrity.
  • You Get Us. You share our passion for the small businesses of America and have a desire to be part of something bigger than yourself.
  • You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
  • You Hustle Every Day. You favor urgency and own your outcomes. You arent overly concerned with whats in your job description- if something needs to be done, youre willing to do whatever it takes to make the team successful.
  • You Win Together. People are at the heart of our success and you play as a team.
  • You Want To Make An Impact. You strive to make a significant impact on our clients, our culture, and our future growth of our business.
  • You Dream Big . You pride yourself on not waiting to be told what to do, but finding solutions that will support the success of Rapid Finance.


At Rapid Finance, we support our team members growth and desire to live well-rounded lives. Our company is expanding and we are aggressively investing in our people and technology to create a best-in-class experience for our clients. Come work with US! We are ranked a Top Workplace in Washington D.C., Detroit, and the Nation-these awards mean the world because it's based on feedback from our people!

We offer generous team benefits including a commuting/parking allowance, employer-matched 401(k), tuition reimbursement, health, dental, vision benefits, life insurance, paid time off, and more. Just steps from the metro, our beautiful new office includes a modern open floor plan, free on-site fitness center, a gaming area, stocked kitchen, and other cool amenities.

Rapid Finance is committed to a diverse workforce an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.