Job Description Our Customer Service Sales Representatives know what our customer wants and deliver it fast, accurate and with friendly service. We hear and sense customer needs and keep our manager and fellow team members informed. We take pride in every aspect of our work and perform it with energy and enthusiasm. We are strong team players, with a commitment to continuous learning, who provide quality service and products to our customers through true craftsmanship. Duties: Assess customer business needs and exceed customer expectations Critical thinking skills to resolve incidents quickly and consistently Active listening skills and effective communication strategies How to identify and defuse challenging customer behavior An awareness of the core processes and best practices used in service and support One on one sales based interaction with customers Key Requirements: OUTSTANDING Customer Service priority Teamwork Oriented Meeting or exceeding customer service and new account goals Become familiar with product information understanding features and benefits of your product Commitment to building customer relationships and loyalty through personal interaction and the maintenance of a client file Demonstrate knowledge of products and services and use this knowledge to establish customer loyalty. Advancement and compensation are based on performance