Service Department Customer Service Greeter

Automotive Dealership
Manassas, VA
Sep 26, 2021
Sep 29, 2021
Customer Service
Full Time
Job Description As a Service Department Customer Service Greeter , you are the first point of contact with our customers, from greeting vehicle owners in the service lane to explaining the repair process. Responsibilities Oversee the flow of the Service Drive. Ensure that customers are greeted promptly and receive exceptional customer service. Take ownership of the customer's experience by carrying out any additional steps that will leave a positive impression on the customer. Consult with mechanics about necessary repairs and possible alternatives to expensive work Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options Answer questions about service outcome (after consulting with mechanic if necessary) Advise customers about warranty protections and potential cost savings Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up Qualifications High school diploma/GED required Working knowledge of automobiles and parts Excellent communication and organizational skills Ability to communicate well with mechanics, customers and management Strong customer service skills Proficiency with computers and technology Ability to communicate complex technical concepts to laypeople Must thrive in a fast-paced environment Available to work flexible hours & weekends Clean driving record Willing to submit to a pre-employment background check & drug screen

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