Director of Operations / Vanguard
Director of Operations / Vanguard Durst Digital Printing Systems Director of Operations / Vanguard Durst Digital Printing Systems Job Description At Vanguard Durst Digital Printing Systems, we owe our success and reputation to a customer first philosophy. Driving efficiency and an approach of constant quality improvement in our organizational processes supports our goal of maintaining the highest level of customer service while developing scalability. To help maintain and grow these standards, we're seeking an experienced operations professional that has a hands-on management style with daily activities while maintaining focus on strategic goals. As an ideal candidate, you'll have a sharp business mind and proven success managing multiple departments toward maximum productivity. You'll be highly skilled in human resources, supply chain and logistics, customer service delivery, IT infostructure management, and the ability to work across departments to accomplish goals. Additionally, you'll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility is to increase our operational efficiency in these areas. Objectives of this Role: Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization. Develop, implement, and maintain quality assurance protocols. Grow the efficiency of existing organizational processes and procedures to enhance scalability and sustain the organization's capacity for double digit growth. Actively pursue strategic and operational objectives. Ensure operational activities remain on time and within a defined budget. Track staffing requirements, hiring new employees as needed. Take an active role in supply chain and logistics. Daily and Monthly Responsibilities: Lead, motivate, and support your team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution. Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service. Partner with cross-functional support teams in improving the proprietary tools and systems. Work closely with the service team to plan installations, parts and consumable inventory levels. Manage materials and inventory management. Conduct budget reviews and report cost plans to upper management. Provide analysis on operations functions. Skills and Qualifications: MBA preferred but a minimum of a bachelor's degree in operations management, business administration, or related field. 7+ years' proven experience in an operations management position. Strong budget development and oversight skills. Excellent ability to delegate responsibilities while maintaining organizational. control of branch operations and customer service. Highly trained in conflict management and business negotiation processes. Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook). Experience managing IT staff a plus. Preferred Qualifications: Working knowledge of management software programs. Strong IT skills, including information queries and analysis delivery. Multiple years of operations analysis, improvement, and reporting to C level Extensive experience in delivering customer service in a distribution and manufacturing environment. Our offer: Vanguard Durst Digital Printing Systems offers an innovative and dynamic environment with a family-friendly culture. This position gives the Director of Operations the opportunity to play a significant role in shaping a business that has grown over 200% in 3 years and is expanding into EU, South America, Australia . This is a full-time position with a very good compensation package. Benefits start day one of hire.