Consumer Lending Loan Processor

NASA Federal Credit Union
Upper Marlboro, MD
Sep 27, 2021
Sep 29, 2021
Accountant, IT
Full Time
Overview: FIND YOUR PURPOSE. JOIN OUR MISSION.As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.We offer a generous benefit package:$30,000 - $52,500 / Annually401(k) match to 5% of earnings immediate enrollment and 100% vestingChoice of two health plansDentalLife Insurance no costLong-term Disability Insurance no costEmployee Assistance Program no costPaid vacationPaid sick time11 Paid holidaysProfit Sharing eligibleWORK SCHEDULEMultiple shifts are needed to cover the work hours for this position and may be assigned as follows:Monday Friday, shifts beginning as early as 8:00 am and ending as late as 8:00 pm ESTSaturday / Sunday: 8:00 am to 4:30 pm ESTLater weekday hours and weekends may be worked remotelyShift assignments are based upon the needs of the Credit Union which can require overtimeNASA Federal Credit Union is seeking a Consumer Lending Processor. This position is responsible for the timely and accurate processing/funding/booking of all types of Consumer Lending products. It will validate loan data, examine documentation, identify fraud, evaluate risk and fulfill approved transactions within delegated authority. This position will effectively communicate loan policy and procedural information to existing and potential Credit Union members regarding all lending products via multiple communication channels, as well as prepare loan documentation for all loan products, and add-on services. It will also work with Loan Officers to evaluate loans in progress that have deviated from their initial approval criteria. Responsibilities: Level IDemonstrates professionalism, reliability, adherence to Credit Union policy and procedures, and urgency in delivering great member serviceMaintains a thorough knowledge of Credit Union products and services and routinely educates members/applicants on the features and benefitsProcesses/Funds/Books approved applications placing emphasis on response time, quantity of applications and quality of error-free loan documentation.Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established Consumer Lending production metricsResponds to member/applicant through various member/applicant communication channels and provides member/applicant with any needed follow-upHandles applicant workflow in loan origination queues. Prepares loan documents for delivery to member/applicant, verifies incoming executed documents are accurate, creates member account (if necessary), books and posts new transactions. Validates and update all loan information while identifying the need for other Credit Union productsIdentifies ways to improve or streamline all processing/funding/booking processesProvides exceptional member service, utilizes cross-sales skills, solves problems, meets established productivity/accuracy standards and displays superior telephone etiquetteLevel II-Includes all requirements from Level IAssists with the maintenance of department procedures and/or documentsAssists with the development and maintenance of materials and manuals to be used for training and ongoing educationMay assist Direct or Indirect Team Leads with on-going business development needsTests operating systems and updates to core computer programs to detect errors and programming problems, and reports findings/recommendations for adjustments to AVP of Consumer LendingMay prepare and maintain periodic reporting to promote processing efficiency and uniformity across all lending products Qualifications: Level IHigh school diploma or equivalent requiredA minimum of 6 months of relevant experience/ trainingExcellent communication skills - written, verbal, and listeningAbility to work collaboratively across multi-functionalteams,Ability to manage multiple deadlines in a fast-paced and changing environmentExcellent organization skillsLevel II-Includes all requirements from Level IA minimum of 18 months of relevant experience/ training with demonstrated knowledge of standard consumer lending products, policy/procedures and regulations

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