IT Help Desk Clerk

Vienna, VA
Sep 24, 2021
Sep 29, 2021
Full Time
IT Support Technician - Information Technology About MyEyeDr. How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients you serve on a daily basis? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance, and providing a great selection of stylish eyewear that meets the diverse needs of our patients. You are unlike others at this point in your career. You are looking to build a profession with an organization that is purposeful and whose values drive actions - from prioritizing care of our associates and our patients, to connecting the knowledge of our talented teams to our patients' needs, and doing so in a fun, inclusive environment, working as one collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best. Job Summary The IT Support Technicians for MyEyeDr. works as a part of a user support team within the IT Department. They are responsible for providing on-site and remote technical support for a multiunit optometry company based in Vienna, VA, with offices throughout the eastern US The IT Support Technician possesses exceptional problem-solving abilities, effective written and oral communication skills, and is capable of promptly resolving technical concerns of all associates. Overall, the IT Technician contributes to the technological efficiency of operations within the company. Essential Duties and Responsibilities * Install, configure and maintain desktop/laptop PCs and peripherals such as printers and USB connected devices. * Install and configure application and operating system software and upgrades. * Troubleshoot and repair hardware and network connectivity issues. * Perform regular maintenance to ensure that local hardware and systems perform correctly. * Remove old equipment and perform data migration to new machines. * Setup of equipment for employee use. Performing or ensuring proper installation of cables, operating systems, or software. * Manage work order tickets listing daily problems reported and remedial actions taken. * Train users to work with new computer hardware or software. * Provide management with feedback about regarding high-interest areas of concern for associates and frequently encountered problems. Work Experience * 1-3 years of training or adult-learning experience in a help-desk or computer support environment. Education * No formal educational requirement beyond HS diploma. An Associate or Bachelor degree in a computer related field is preferred. Credentials * None required. Desktop training certification from Microsoft (MCDST or MCITP), CompTIA A+, HDI-DST) preferred. Job Skills, Knowledge, & Abilities * Demonstrated expertise in Windows PC hardware and software. * Tech savvy with working knowledge of office automation products, databases and remote control. * Good understanding of computer systems, mobile devices and other tech products. * Ability to diagnose and resolve basic technical issues. * Demonstrated ability to work with a high degree of attention to details. * Ability to multi-task, set priorities and ensure that all tickets are resolved promptly. * Success working within an office environment, collaborative working with a broad spectrum of internal customers. * Proficiency in English. * Excellent communication skills. * Customer-oriented and cool-tempered. Working Conditions * Based in Vienna, VA corporate location. * Must be available to work at least one Saturday per month. * Must to able to travel 5% . * Ability to lift at least 20 pounds. * Stooping, bending and lifting involved in this position. * Access information using a computer. * Effectively communicate with others. * Regular, dependable attendance and punctuality are essential. Other details Pay Type Hourly