Overview This position reports to the Head of Controls Monitoring for the US Retail Bank, US Wealth Management, and US Consumer Business Operational Risk and Control (CBORC) business units; and is a strategic- and execution-oriented team leader position accountable for US Retail Bank Branch Network controls monitoring (ie, testing) design, execution and results reporting overall (both controls in the branch as well as controls in centralized units that support the branch); and leads and directs a team of roughly 30 controls testing professionals responsible for supporting this outcome. The leader's clients are the US Retail Bank Branch Network business senior leaders as well as the US CBORC BORM (Business Operational Risk Manager) Head for the US Retail Bank Branch Network business. Excellent communication skills required in order to negotiate internally, often at a senior level. Exercises control over resources, procedures formulation and planning - including short- to medium-term strategic planning of actions and resources for own area and full management responsibility for management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. As part of said team management, the leader must drive productivity and effectiveness improvements, deliver the utmost quality and timely output, continually incorporate best practices and improvements across all controls monitoring work, and drive and support strategic frameworks - eg, automation, digitization, right-placement, Citi risk frameworks, etc. Job Responsibilities Establishes and oversees the application of all operational risk policies, technology and tools, and governance processes to create lasting controls monitoring/testing solutions. Independently assess risks and drive actions to address root causes of shortcoming in controls monitoring deliverables by challenging historical and proposed practices. Serves as a subject matter expert in all matters related to controls monitoring in support of the US Retail Bank Branch Network business, including industry practices. Drive productivity and effectiveness improvements, deliver the utmost quality output, continually incorporate best practices and improvements across all controls monitoring work, and drive and support strategic frameworks. Accountable for timely and accurate entry of all controls monitoring test results into the Citi Risk & Controls (CR&C) system - including awareness of all reporting deadlines. Partner with the appropriate business contacts and BORM teammates (Business Operational Risk Manager) for the setup of new ARCMs (Activity-Risk-Control-Monitoring Statements) or to execute changes or updates to existing ARCMs. Coach and lead by continually driving the adoption of best practices and improvements into all aspects of controls monitoring work and tests - embrace learning and drive the team to include those learnings into improvements - eg, automated and digitized monitoring, evidence-gathering process improvements, leveraging technology in work quality assessments, etc. Be the lead interface with Internal Audit, Compliance, Regulators, Senior Management, etc. for all topics related to US Retail Bank Branch Network controls monitoring. Develop and maintain effective relationships with business partners, CBORC teams and functional management. Support strategic projects and ad hoc requests from USRB CBORC senior management, as requested/needed. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Qualifications Minimum 10 years controls testing and/or retail bank branch business experience, of which minimum 7 years in positions directly related to US Retail Bank Branch Network (external applicants: or an equivalent business) in-business controls, controls design, controls testing, or Audit of same. Minimum 5 years of experience managing a team - direct management preferred. Expert-level understanding of ARA (Annual Risk Assessment), QRA (Quarterly Risk Assessment), and MCA (Managers Control Assessment) frameworks and processes Expert-level understanding of GRC (Global Risk and Control) frameworks related to controls and controls monitoring. Expert-level knowledge of Branch Network Products and Services. In-depth experience with tools such as CR&C (Citi Risk and Controls), Avoka, Concierge, Eclipse, NBS, Salesforce - preferred but not required. Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint. Proven ability to work cross-functionally exercising leadership through influence, persuasion and negotiation. Exemplary thought leadership skills; able to build and lead strategic initiatives. Excellent relationship management skills with the ability to influence others and foster a sense of collaboration. Strong execution skills with drive for continuous improvement. Outstanding people management and supervisory skills. Strong communication, written and presentation skills Independent thinker and able to perform a credible challenge of the Business Ability to produce high quality work under rigid time constraints. Ability to work effectively on virtual teams Bachelor's/University degree, Master's degree preferred Travel Requirements Minimal travel required for this role. Job Family Group: Risk Management Job Family: Operational Risk Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . 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