Customer Service Representative

Location
Calverton, MD
Posted
Sep 28, 2021
Closes
Oct 02, 2021
Ref
229515202109
Function
Administrative, Other
Industry
Other
Hours
Full Time
Job Summary/Company: Our partner, a trade association representing cargo transportation groups, is searching for a Customer Service Representative to join its team. This person will be responsible for handling both inbound and outbound calls with customers, updating databases, and generally providing a high level of customer service.
This will by a hybrid position - a mix of onsite and remote work.

Vaccination against COVID-19 is required for this position.
Responsibilities:
  • Provides telephone coverage and support for customer service inquiries
  • Sets-up new accounts and process changes to existing accounts
  • Conducts outreach to customers to request additional information relating to accounts, including establishing weekly follow-up to companies with pending company applications
  • Analyzes insurance documentation based on specific contract requirements
  • Performs data entry of information received daily
  • Performs account research for specific customers
  • Conducts monthly collection calls related to outstanding participation fees
  • Conduct ongoing monthly outreach to program users to improve customer service experience
  • Assists with daily workload and inquiries associated with other Information Service programs, as needed
Qualifications/Background Profile:
  • Minimum of three (3) years of customer service work experience
  • Associates degree required
  • Strong computer and database management skills
  • Strong aptitude for written and verbal communication
  • Excellent interpersonal and customer service skills
  • Accurate data entry skills (minimum typing speed of 45 wpm)

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Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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