Service Associates

Employer
Industrial Bank Wash
Location
Washington, DC
Posted
Sep 25, 2021
Closes
Sep 28, 2021
Ref
112885544
Function
Accountant, IT
Hours
Full Time
The Service Associate is responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and loan payments. They are the face of customer service for the Bank and must provide service excellence on a consistent basis in addition to adhering to Banks systems and policies. The Service Associate is expected to have excellent customer service skills, pay attention to detail, and have knowledge of cash handling procedures. The Service Associates handles transactions in accordance to policies and procedures to minimize financial risk to customers and the Bank. A Service Associate is primarily responsible for cash security, customer information privacy, bank security tasks, efficient and accurate processing of transactions, maintaining logs and customer issue resolution along with a variety of other daily operational tasks and functions.

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