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Operations Manager- Houston, TX

Employer
Flat Fee Landlord
Location
Vienna, VA
Closing date
Sep 28, 2021
Rapidly growing real estate management company seeking a Vice President of Operations to become an integral part of our team! The Vice President of Operations will coordinate and oversee Flat Fee Landlord and its sister companies, Hazel Equity and Hashem Realtys daily operations. As a senior member of the team, the VP of Operations will provide leadership, guidance, and oversight of our property management, sales, and construction teams. You will ensure financials, operating and compliance standards; as well as the resident and team member experiences, exceed the expectations of Flat Fee Landlord and its sister companies. Responsibilities: Increase profitability and operating performance of both the organization and the properties we manage Work in conjunction with accounting and asset manager to prepare annual operating and capital budgets Create, manage, improve, and document operational systems and processes Review and approve invoices Monitor and drive property occupancy levels (for both single-family and multifamily assets) Hire, fire, train, mentor, and develop staff and team members for both on-site and off-site property management positions Create training programs for existing and new positions within the company and/or on-site at a property Ensure property employees develop effective resident relations at each community Ensure all team members and staff are providing best in class customer service and driving positive online reviews Review expenditures to ensure they are within budget and properly approved Lead weekly and ad-hoc company meetings with team members Identify KPI's and create a system to track said KPI's Create weekly, monthly, quarterly, and annual goals with team members Schedule and conduct quarterly, annual, and ad-hoc performance reviews with team members to track progress, provide constructive feedback, and maintain high team morale Ensure regulatory compliance and adherence to all legal requirements Track and forecast operational trends and analysis Formalize, improve, and create policies and procedures for both the organization and its communities/properties Develop best practices, systems, and processes to drive high resident, landlord, client, and staff retention Manage system to properly onboard new single and multifamily properties into our portfolio Oversee maintenance work orders, projects, and unit turns for the properties we manage to ensure speed and provide quality control of completed work Hold maintenance, vendors, and contractors accountable for the scope of work they are to provide for us Quickly handle and diffuse client and resident complaints to ensure they do not go beyond you Participate in the acquisition, due diligence, capital improvement, and underwriting processes Conduct property site inspections of managed properties to ensure the quality and execution of our standards Conduct property tours of comparable communities and of properties being considered for acquisition to provide feedback in the underwriting process Find, vet, and manage, and provide daily operational oversight on outside contractors and repair vendors Qualifications and Requirements: Minimum of 5 years in an operational or supervisory role within multifamily property management The ideal candidate will have at minimum held the title of Regional Director/Supervisor with a large multifamily property management firm Minimum four-year degree from an accredited college or university required NAA Designations preferred (CAPS, CAM, etc.) Strong customer service skills Strong knowledge of local, state, and federal real estate laws and regulations Strong interpersonal and business communication skills High level of organization and attention to detail Experience with creating and documenting operational systems and processes to ensure maximum efficiency and profitability within the organization Strong project management skills Strong problem solving and critical thinking skills Strong leadership qualities Must be willing to travel to different states and markets as needed for acquisitions and to check on operations of existing portfolio Send us an e-mail with your cover letter and resume to info@flatfeelandlord.com

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