FT Customer Service Representative (Work From Home)

Employer
ONEHOPE Wine
Location
Dumfries, VA
Posted
Sep 26, 2021
Closes
Sep 28, 2021
Ref
113453078
Function
Customer Service
Industry
Other
Hours
Full Time
You'll be responsible for providing customer support for ONEHOPE via e-mail, phone and chat. Through your product know-how and exceptional support, you will help their community navigate through timely technical resolutions, product features, and best practices. What you will be doing: Answer approximately 50-75 emails and 20 calls per day Resolve basic to complex support issues including investigating and performing root cause analysis, proposing and implementing solutions, all while upholding a high level of accuracy Work closely with the shipper on the movement of products from the fulfillment center to the final destination Back-up other Customer Support representatives Coordinate with warehouse personnel regarding returns, inventory, shipping deadlines, and more Cross-communicate with other departments (Technology, Marketing, Sales) to capture feedback on customer and consumer's experience Perform the job in accordance with Company policies and procedures, and achieve Departmental weekly and quarterly standards Other duties as assigned What you will bring to ONEHOPE: 2-3 years of customer support experience dealing with complex issues, troubleshooting and problem resolution, preferably with an eCommerce company A passion for ONEHOPE and a desire to share that enthusiasm with their customers Strong relationship building skills Ability to work independently and effectively Exceptional writing ability and masterful problem-solving skills Must be detail-oriented and have strong communication, organizational and analytical skills Customer-focused instincts with the ability to prioritize and escalate issues Basic software knowledge, strong Web and Mobile App navigational experience, and the ability to pick up new technology quickly Must be able to efficiently manage multiple projects and tasks at the same time Bachelor's degree or equivalent combination of education and experience Optimistic about the potential of societal change Must be available to work 40 hours per week What does ONEHOPE offer: Motivated and talented co-workers who care about one another and their success The opportunity to do meaningful work Medical and dental benefits Paid vacation and holidays Casual dress code Competitive wage

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