Overview: Function (Scope and Main Purpose of Job)Floor Supervisors oversee assigned operational functions consistent with the core values of Live! Casino & HotelStandards.Core Service StandardsCLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personalappearance.SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use HEART steps toease guest concerns. Say thank you to departing guests.FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here. Responsibilities: Specific Responsibilities and Duties Supervise assigned floors and ensures that all rooms, hallways and lobbies are cleaned to Live! Casino &Hotel Standards. Maintain records, including repairs needed, lost and found items, and quality of work completed byemployees; reports needed repairs and prepare service call requests for maintenance. Completes room status reports in the morning and afternoon and forwards them to the Housekeeping office Inspects rooms in written form daily to ensure that service levels are in accordance with quality standards Counsels and discipline employees that violate department and policies, practices or procedures throughprogressive counseling guidelines Create a good work environment that promotes teamwork, performance feedback, recognition, mutualrespect and employee satisfaction and training Manages the delivery and measurement of guest service consistency with the companys core values. Conducts daily briefings and instruct employees on the products used for cleaning in accordance withOccupational Safety and Health Administration (OSHA) chemical Right to Know standards. Responds to emergency situations. Performs all other job related duties as requested.Job Requirements (skills, knowledge, and abilities) Able to read and interpret instructions and direction for guests. Must be able to effectively communicate English with guests, management, and other associates to theirunderstanding. Additional foreign language is a plus. Excellent customer service skills. Able to lead and mentor a team. Have interpersonal skill to deal effectively with all business contacts. Work varied shifts, including weekends and holidays. Candidate must able to work efficiently within a team environment. Must be able to work effectively in stressful, high-pressure situations. Must have an open mind and willingness to learn new processes, concepts, and ways of approachinganalysis. Must have strong customer service skills. Ability to deal with problems involving guests and operationalissues while maintaining a positive attitude. Candidate must maintain the highest levels of confidentiality regarding guests and team members. Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.Educational Requirements Education: High School diploma or equivalent Experience: At least 6 years of experience in Housekeeping or Hotel Operations License: Must be able to obtain and maintain appropriate gaming license as mandated by the MarylandLottery & Gaming Control Agency Qualifications: Physical Requirements Lifting up to 25lbs Pushing/Pull up to 40lbs Carry up to 15lbs Frequent Bending / kneeling Frequent Walking Frequent Standing Some Sitting Climbing stepsWorking Conditions 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately3000 employees Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.