Client Solution Engineer

ZoomInfo Technologies LLC
Bethesda, MD
Sep 11, 2021
Sep 27, 2021
Engineer, IT, QA Engineer
Full Time
Client Solution Engineer The Client Solution Engineer is a key member of the Customer Integrations and Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo's customer-facing solutions. Solutions include but are not limited to InboxAI, Engage, FormComplete and Enrich. This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications. Essential Functions &ResponsibilitiesWork as a member of the ZoomInfo Solution Engineering and Implementation Team providing hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, ZoomInfo platform and available solutions. Engage in clear dialogue with clients to customize the ZoomInfo Solution implementation ensuring the solution aligns with client business needs. Deploy strong troubleshooting skills to diagnose and resolve any previously unforeseen issues both during the implementation. Identify, catalogue, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation. Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering and product management departments). Hold high-level technical discussions on topics like email protocols, OAuth setup, API , data transformations, CRM workflows and process creation with both internal and external stakeholders. Assist creating technical "how-to" documents when necessary. Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers. Required Education and Experience BA/BS degree. At least 2+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience. Highly familiar with both Salesforce Lightning and Classic and an ability to quickly and knowledgeably navigate within both environments. Salesforce Admin Certification and/or knowledge of Apex code, SOQL and Salesforce app creation is preferred. Well versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes. Certification and/or familiarity with Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus. Experience working with Restful APIs and some experience writing code. High capacity to learn and understand technical infrastructure and troubleshooting processes. Must be a problem solver. Ability to research, analyze and provide a solution to newly identified issues. Team focused with strong collaboration and communication skills. Emphasis on attention to detail and quality. Able to be successful in a fast-paced environment that rewards hard work and self-motivation. Exceptional verbal and written communication skills. PDN-92fc2284-34b0-4bcd-8fb6-533151603747SDL2017

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