Darcy Hotel
Washington, DC
Sep 25, 2021
Sep 27, 2021
Full Time
The Darcy is an eclectic, 226-room boutique hotel in Washington DC, providing chic accommodations, distinctive dining, and over 7,000 square feet of meeting and event space. Classically American but with a European sensibility, The Darcy offers an authentic, original, and local experience that allows our guests to immerse themselves in the community. The Darcy is located on Scott Circle in downtown Washington, DC, just half a mile from both the lively Dupont Circle and historic Logan Circle. Shops, restaurants, bars, clubs, theaters, galleries, museums and other Washington DC attractions abound on nearby 14th and U streets. Overview: The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. The host/hostess greets and seats guests while coordinating guest reservations and responding to inquiries in an efficient, courteous, and professional manner that results in maximum satisfaction. This person should be very comfortable interacting with guests and potential clients in a highly professional manner. Job Description Meet and greet guests as they arrive and make them feel welcomed to the restauran, offer choice of seating, then escort them to their table and present menu. Present a clean and professional appearance at all times. Maintain a friendly, cheerful and courteous demeanor at all times. Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. Promote hotel amenities and services to guests using personal knowledge and effective selling techniques. Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed. Set up host stand, review guest reservation book and maximize the set-up of the dining space to provide positive memorable guest experiences. Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet service standards. Take guest reservations or provide information regarding the restaurant or any other hotel amenity or service. Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials. Assist with special projects (menu changes, signage, etc.) as needed. Ensure proper table set-up and make minor adjustments as needed. Examine each table for missing items. Remove any items that do not meet cleanliness standards. Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. Maintain proper set-up of dining room. Receive records and make any necessary arrangements for reservations and special functions in the restaurant. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Experience, Skills and Knowledge High school diploma or GED At least 18 years of age Basic computer skills Must have the ability to communicate in English Must be able to read, communicate effectively and have superb interpersonal skills Must be able to remember, recite and promote the variety of menu items. Must be able to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Must be able to move throughout a crowded room to seat guests with or without reasonable accommodation. Must be able to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Must be able to establish and maintain effective and positive working relationships with team members, customers and patrons.For your physical and mental wellness, we offer competitive health insurance programs geared to you and your family's needs as well as vacation, sick, and holiday benefits. For your financial wellness, Northwood Hospitality, LLC provides a wide array of coverage, including supplemental, spousal and child life insurance and short and long-term disability. In addition, our 401(k) Savings Plan with matching funds, and discounts for hotel room discount programs provide additional incentives for choosing Northwood Hospitality, LLC as the employer of your future. Northwood Hospitality, LLC is an equal opportunity employer. We are dedicated to ensuring that all of our decisions regarding all aspects of the employment relationship are in accordance with our principles of equal opportunity. It is the Company's policy that, in exercising our management responsibilities, we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristics or status protected by applicable state or local law. Benefits: At Northwood Hospitality, LLC, we value our team members and are committed to providing a comprehensive and competitive benefits package that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! Northwood Hospitality Diversity & Inclusion: The Company recognizes the value and importance of a diverse workforce and will continue to identify and attract a workforce of the best available talent at every organizational level. As the Company grows and expands, we remain committed to maintaining our workplace diversity, allowing us to maintain our leadership in the industry. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled