Sr. Manager, Product Management - Experimentation Platform

Employer
Capital One
Location
Vienna, Virginia
Posted
Sep 25, 2021
Closes
Oct 03, 2021
Ref
R123644
Function
Finance
Hours
Full Time
Towers Crescent (12066), United States of America, Vienna, Virginia

Sr. Manager, Product Management - Experimentation Platform

Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of more elegant and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? You have to ask yourself...do you feel like making an impact?

In this role, you'll be expected to demonstrate proficiency in four key areas :
  • Human Centered
    • You'll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
    • You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision


  • Business Focused
    • You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
    • You'll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates


  • Technology Driven
    • You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
    • You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job


  • Transformational Leadership
    • You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
    • You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career


We are looking for a Product Manager, who will participate in creating consumer-facing intelligent experiences across multiple digital channels. You will have the opportunity to work with a stellar team of designers, developers, and product managers to build an associate facing experimentation platform that uses AI to deliver experiences to customers. We are looking for someone with a growth mindset who is imaginative, collaborative, and truly excited about building great products and experiences.

What you'll do:
• Build the next generation experimentation platform for Capital One's digital channels that leverages cutting-edge technology, Big Data & Machine Learning, and customer-centric thinking
• Identify opportunities to improve and optimize customer experiences through data and technology-driven capabilities
• Collaborate daily with other digital product managers, UX designers, engineers, data scientists and business stakeholders to shape the direction for the platform
• Manage Agile software teams of UI and back-end developers
• Use data and customer research to form hypotheses, then work with partners to design and execute tests that'll prove/disprove those hypotheses
• Own your product/features from cradle to grave, including gaining alignment with stakeholders, measuring results, and optimizing for value down the road

You are a perfect fit for this role if:

• You are intrigued by the idea that experimentation and personalization can be brought to banking in the way that digital giants like Amazon, Netflix, Google, and Facebook have done for content
• You're driven to build intuitive experiences that start with the customer
• You've got that unique blend of customer empathy, design and the technical chops to build tools that deliver experiences as unique as our users
• You have an agile Product Mindset - You know that every great idea is built on possibilities and assumptions and that the journey is about proving them each step of the way. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate
• You have experience with managing a successful digital product that serves many stakeholders' needs, all of which are compelling and needed urgently
• You are a creative problem solver

We want you if you are:
  • Intellectually Curious . You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
  • Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you.
  • Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work.
  • Passionate & Customer Focus . You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
  • Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
  • Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.


Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 5 years of experience in digital product management


Preferred Qualifications:
  • Bachelor's Degree in Computer Science or Engineering
  • MBA or Master's degree
  • 3+ years of experience in Agile product management
  • Experience translating business strategy and analysis into consumer facing digital products


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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