Supervisory IT Specialist

Employer
USAJobs
Location
Washington, D.C
Posted
Sep 25, 2021
Closes
Sep 30, 2021
Function
IT
Hours
Full Time
Duties

Summary

This vacancy is located in the Technical Support Division- National Capital Region, Group 1.

Learn more about this agency

Responsibilities

The following are the duties of this position at the GS-13 level. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Supervisory IT Specialist (Group Manager), you will:
  • Coordinate with others in response to multiple, competing demands to ensure work is completed in a timely manner.
  • May be required to obtain and maintain Contracting Officers Representative (COR) certification and serve as COR for TSD Support Contracts
  • Ensure Service Level Agreement timeframes and deliverables are met.


Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status
Yes

Promotion Potential
13

Requirements

Conditions of Employment



The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Key Requirements:
  • Please refer to "Conditions of Employment."
  • Must be a U.S. Citizen or U.S. National


  • Qualifications

    You must meet the following requirements by the closing date of this announcement.

    Specialized experience at the GS-13 level: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal Service. Specialized experience for this position includes:

    - Accomplishing projects that required knowledge of IT requirements and techniques; AND
    - Supervising or leading a team of employees, and/or oversees IT support contract(s) that carry out the daily IT support requirements of end-users, customers, or business partners; AND
    - Interacting with an IT organization on initiatives; AND
    - Providing liaison and pertinent information between an organization and customers; AND
    - Providing progressive improvements and more cost effective service to the customers.

    Specialized experience at the GS-12 level: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal Service. Specialized experience for this position includes:

    - Accomplishing projects that required knowledge of IT requirements and techniques; AND
    - Leading or managing projects and tasks that carry out the daily IT support requirements of end-users, customers, or business partners; AND
    - Interacting with an IT organization on initiatives; AND
    - Providing liaison and pertinent information between an organization and customers; AND
    - Providing progressive improvements and more cost effective service to the customers.

    In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
  • Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
  • Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

  • Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
    For the GS-13, you must have been at the GS-12 level for 52 weeks.
    For the GS-12, you must have been at the GS-11 level for 52 weeks.

    Time After Competitive Appointment:
    Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

    Education

    Additional information

    OTHER INFORMATION:
    • We may select from this announcement or any other source to fill one or more vacancies.
    • CEC offers alternative/flexible/telework schedules for eligible positions.
    CONDITIONS OF EMPLOYMENT:
    • A one year probationary period may be required.
    • A one year supervisory or managerial probationary period may be required.
    • Complete supervisory training courses in accordance with CEC policy.
    • Must successfully complete a background investigation.
    • Pass a pre-employment security investigation
    • Public Trust - Background Investigation will be required.
    • Obtain and maintain a Public Trust - Background Investigation clearance.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System
      or are exempt from having to do so.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    • Obtain and use a Government-issued charge card for business-related travel.
    • File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.

    Our comprehensive benefits are very generous. Our benefits package includes:
    - Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
    - Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
    - Access to insurance programs that may be continued after you retire.
    -A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
    - A retirement program which includes employer-matching contributions.

    - Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

    Rating : Your application will be evaluated in the following areas:
    • Leadership
    • Project Management
    • Teamwork
    • Organizational Awareness
    • Customer Service

    Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
    Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

    If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must be receive a score of 85 or better to be rated as "well qualified" to receive special selection priority.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required
    No

    Required Documents

    A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

    Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

    It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the 75 application or at 11:59 p.m. ET on 09/22/2021; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.

    All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .
    CURRENT AND FORMER FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".)
    Note: If you are applying under Schedule A your SF-50 must be the SF-50 showing the original appointing authority when you were selected for the Schedule A position.
    - Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

    PERFORMANCE APPRAISAL: Submit a copy of your most recent completed ANNUAL performance appraisal, which includes 1) all associated pages, 2) the final rating, and 3) supervisory signature. The performance appraisal must be signed and dated within the past 18 months. If you do not have a performance appraisal that meets all of the requirements above or if you have not received an annual performance appraisal for any reason (not employed, current employer does not give a performance appraisal, etc), you MUST explain why when asked in the vacancy questionnaire. A performance plan is NOT an acceptable substitute.

    CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

    REINSTATEMENT: If you are a former federal employee and wish to be non-competitively reinstated for a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND the last performance appraisal you received from your federal employment which shows at least a fully successful rating.

    If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, Schedule A Disability, etc.), please see applicant guide for required documentation . In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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