Information Technology Specialist (Systems Administration)

Employer
USAJobs
Location
Gaithersburg, Maryland
Posted
Sep 25, 2021
Closes
Oct 04, 2021
Hours
Full Time
Duties

Summary

NIST works with industry and science to advance innovation and improve quality of life. We're looking for a Information Technology Specialist (Systems Administration) to join our team!

This notice is issued under direct-hire authority to recruit new talent to occupations for which NIST has a severe shortage of candidates.
Learn more about this agency

Responsibilities

Working as an Information Technology Specialist (Systems Administration) in the Platform Services Division, you will provide video endpoint and video conferencing infrastructure support. Maintain and troubleshoot video conferencing hardware, software, and collaboration technologies. Integrating Microsoft Teams with Poly Studio X hardware are the primary technologies supported by the position at this time. Other video meeting platforms supported include BlueJeans, Google Meet, Webex, and Zoom.

Evaluate new hardware and software collaboration features that support real-time video conferencing. This includes whiteboarding, real-time presenter tracking, and advanced meeting room layouts. Develop recommendations to support hybrid video meetings that include participants from multiple physical and virtual locations.

Diagnose and triage hardware, software, and network deficiencies reported by video meeting participants. Establish testing and monitoring standards for evaluating poor video meeting experiences. Collaborate with other information technology support groups to provide on-site evaluation of video meeting performance.

Travel Required

Occasional travel - Occasional travel may be required for job related conferences or training.

Supervisory status
No

Promotion Potential
3

Requirements

Conditions of Employment

  • U.S. citizenship
  • Males born after 12-31-59 must be registered for Selective Service
  • Suitable for Federal employment


Qualifications

Basic Requirements:
This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

Education : All academic degrees and coursework must be from accredited or pre-accredited institutions

Undergraduate or Graduate Education : Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience:
In addition to the basic requirements, applicants must have one year (52 weeks) of specialized experience equivalent to at least the GS-9 level (ZP-II at NIST). Specialized experience is defined as experience: real-time support of video meetings, including support of video meeting hardware and collaboration software. Experience in diagnosing and triaging hardware, software, and network deficiencies reported by video meeting participants. Ability to contrast features supported by different video meeting platforms and their available configuration options, such as configuring Microsoft Teams meetings for internal and external participation. Ability to troubleshoot audio and video connection problems, such as audio feedback and no video output to a display. Experience with video meeting hardware and their infrastructure configuration, such as the Poly Studio X series of video endpoints. Able to integrate new video hardware with existing hardware.
OR
3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree
OR
Ph.D. or equivalent doctoral degree

Experience refers to paid and unpaid experience, including volunteer work done. We will credit all qualifying volunteer experience in your application.

The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook .

Applicant Reconsideration

Education

This position allows eligibility through meeting either the specialized experience requirements or based on education. If basing your qualifications on education, transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However, an official copy will be required prior to a final offer of employment.

Education completed outside of the U.S. must be evaluated by an accredited organization to ensure that it is comparable to education received in accredited institutions in the U.S. Click here to view a listing of accredited organizations from the Department of Education's website. A copy of the foreign education evaluation (containing the results with a course by course listing) is required with your application.

Additional information

The physical worksite for this position is located in Gaithersburg, Maryland. However, the Office of Information Systems Management is currently under a maximum telework posture due to the COVID-19 pandemic; therefore, this position is currently under a 100 percent telework schedule. The position's telework schedule will likely change in the future when Office of Information Systems Management moves away from its maximum telework posture. At that time, the incumbent will be expected to report to the physical work site in accordance with the updated status requirements of their supervisor. The nature and scope of future telework opportunities will be subject to the unit's telework policy, any applicable bargaining unit agreements, and supervisory approval. Payment of relocation expenses, as applicable, will be paid in accordance with this Job Opportunity Announcement. Non-compliance with the supervisor's telework-schedule requirement could result in adverse action, including separation.

This position is covered under NIST's Alternative Personnel Management System (APMS). The APMS is a pay-for-performance system with excellent HR flexibilities to help NIST recruit and retain top talent. Find out more about the APMS here !

A probationary period may be required.

We may share your application package with other selecting officials at NIST with opportunities like this one. Additional selections may be made through this vacancy.

NIST strives to build a flexible and encouraging work environment to bring out the best in our employees. To help our employees balance responsibilities at home and at work, NIST offers a variety of work-life flexibilities such as:
  • Telework
  • Flexible work schedules
  • Paid parental leave
  • Paid vacation
  • Sick leave
  • Family-friendly leave
  • Child and elder-care resources
  • On-site childcare center
  • Lactation spaces
  • Wellness programs
  • Fitness center
  • Employee assistance programs


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume, optional cover letter and supporting documents to assess your qualifications for this position.

All applicants that meet the minimum qualifications will be referred to the selecting official for consideration. Under Direct Hire Authority, applicants are not rated and ranked and veteran's preference does not apply.

CTAP and ICTAP Eligibility: To be eligible for CTAP or ICTAP consideration, you must submit the required documents to establish eligibility (see required documents ) and meet the minimum qualification requirements. You may be contacted to provide a response to assessment questions related to the position. To be considered CTAP or ICTAP eligible, you must receive a well-qualified score of at least 85 of out 100 on your assessment responses. Additional information may be found at: CTAP/ICTAP .

Resume Guidance
Evaluation Process

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Position sensitivity and risk
Critical-Sensitive (CS)/High Risk

Trust determination process
Suitability/Fitness

Required Documents

In addition to your resume, transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However, an official copy will be required prior to a final offer of employment.

Failure to submit required documents may result in loss of consideration due to an incomplete application package.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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