Customer Care Representative

Lennar Homes
Columbia, MD
Sep 24, 2021
Sep 26, 2021
Accountant, IT
Full Time
Overview Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #CB Responsibilities Manages completion of quality home repairs within standards set by company and industry specificationsRespond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care ManagerContact homeowner within 24 hours and inspect calls within 72 hoursEvaluates homeowner request to determine whether repair is warrantable or the responsibility of homeownerMonitors business partners work for completion and satisfaction of repairsCompletes minor home repairs; obtains customer's approval for completed workMonitors status reports for accuracyExpedites emergency repairsAssists in maintaining community standardsMeets and greets homeowners during orientation walk Qualifications Minimum High School or GED preferred.Minimum 2 years customer service experience required, preferably with a homebuilderMust possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential constructionAble to analyze problems, determine solutions, and produce desired outcomeIntermediate to advanced PC skills (Microsoft Word and Excel) Excellent verbal and written communication skillsMust possess professional attitude to represent company in a positive mannerValid Driver's License and good driving record Type Regular Full-Time

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